Gerber Collision & Glass - Marion (Nc)

4.9 (1,188reviews)
96%
1722 Rutherford Rd,  Marion,  NC  28752
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In operation 85 years, 4 years at this location.

Gerber Collision & Glass - Marion (NC) offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,188)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff receives frequent commendations for being professional, friendly, and knowledgeable throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and call updates that kept them informed every step of the way. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned isolated concerns such as minor unfinished details, parts delays, or mechanical issues upon return, reflecting areas customers feel could be further refined. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"outstanding experience! The customer service was excellent from start to finish. The staff was incredibly friendly, welcoming, and ..." Read more
"Looks great I know it was fixed correctly with no short cuts .very good quality and professional job"
"... Marion did an excellent job repairing my truck. The quality of the work was outstanding, the repairs were completed professionally, and the truck was returned exceptionally ..." Read more
"... generic parts. Transmission changes erratically. Smells like burning oil. Ac squealing. Making crazy loud roar periodically. Transmission is no good or possibly ..." Read more
"... there when I got it back beautiful job besides that they had it done a week earlier than expected I highly recommend them to anyone" Read more
"Everything was great. The job was completed in a very timely matter. Received the car back early. Thanks for a quality job. Everyone was ..." Read more
"The work on my truck was completed ahead of schedule. Quality job in record time!"
"3 days early"
"... followed up several times. I was not upset by the delay Id rather them not rush the repair and make it look nice." Read more
"... It was perfect. Everyone was so nice and helpful. I got texts to let me know where they at on the repairs. I can't thank them enough for the great job they ..." Read more
"... Gerber Collision in Marion. Staff was really great and kept me updated daily with the repair progress. I would definitely use them again. Definitely a ..." Read more
"Got frequent updates throughout the process"
"Service was great. They kept me updated on when my car would be ready. Repairs look great."
"Communication was great, we got our car back and everything works, and looks wonderful."

My Experience

Precessional all the way. I was updated and they even get done early that I thought they would

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My wife is berry happy with the work that you have done with her carr, end she said thank you very much.

My Experience

My Experience

Likely to Recommend

Repair Quality

Excellent work!! Thank you

Customer Service

Extremely professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was completed on time,and the repairs looked great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can’t think of a thing that you all aren’t already doing. Excellent service from the young lady at the front desk to the guys in the back. Just a great team. Thanks a bunch

Likely to Recommend

Repair Quality

Excellent staff and top quality service

Customer Service

Excellent in all aspects

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would definitely recommend to others

Repair Quality

Great service and easy and all done in a timely manner

Customer Service

Great follow up and very good to Work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

1 The Start-stop function is not fixed on my jeep I havent had time to get down there because I have been moving but will be by there next week I have talked to my insurance and mentioned it to the lady that I spoke with when you wouldn't answer the phone and put me through to your corporation Besides the fact of over 100 miles being put on it

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

I was so impressed with the paint match and the detail of the work. From the first time I came in until the day I picked it up, I would definitely recommend Gerber to anyone.

Repair Quality

I was very happy with the job and my car looks great! A special thank you to Suni Bumgarner and Ashley Ramsey. They were both professional and personable. I was kept up to date with the progress on my vehicle and I was treated very respectfully.

Customer Service

The customer service was top notch.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ashley was amazing from the beginning to the end. She explained everything in detail. She is great at her job. She was friendly and very knowledgeable about the process. She was so helpful and went above and beyond to help me. Sunni explained the estimate without talking over my head. She listened to my concerns and was able to answer my questions. The truck looked great and we are pleased with the work. We will definitely recommend Gerber Collision.

Likely to Recommend

Already have.

Repair Quality

From Ashley, Suni to the gentlemen that worked on the vehicle it was a pleasant experience. Everyone was very knowledgeable and very helpful.

Customer Service

Amazing. Ashley was so patient with all my questions. She was knowledgeable and was very helpful. She even went out of her way to walk me out to my truck. From beginning to the end she was accurate with all the information she shared with me. Suni was very friendly and explained the estimate where I understood. She made sure I did not have any questions and understood everything before I left.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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