Gerber Collision & Glass - Morganton

4.9 (4,332reviews)
98%
212 Old Salem Rd,  Morganton,  NC  28655

Gerber Collision & Glass - Morganton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (4,332)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than before the accident. The staff received widespread recognition for being professional, friendly, and courteous. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Many vehicles were completed ahead of the promised date, exceeding expectations on timeliness. Customers also appreciated thoughtful extras such as vacuuming interiors and washing vehicles. A few customers noted isolated concerns, including miscommunication on repair timelines, minor unfinished details, and one instance of a repair quality issue - all reflected directly from customer comments. Overall, the vast majority expressed high satisfaction and a strong willingness to recommend the shop.
Select to learn more
"... taking good care of all the details ! The team did an Awesome job on the van! I was so please and delighted with your care and service! Needless to say I highly ..." Read more
"Car looks amazing, like it was never hit. I had also planned on washing and vacuuming car and ..." Read more
"... experience. The staff was friendly and engaging. The quality of work was outstanding." Read more
"The staff are professional and friendly. They do excellent work and I would recommend them to anyone needing repairs for their vehicles."
"They did a wonderful job, provided regular updates and were nice. The job took longer than originally ..." Read more
"Got done completed before expected date and quality service"
"... the repaired vehicle. Communication was perfect and the car was ready before the promised date. I would recommend this repair facility to anyone." Read more
"You did an excellent job in a very timely manner!! Thank you!!"
"Work was completed ahead of schedule. Employees were very helpful and very nice."
"Took longer than I thought it would.. Took a little longer than I thought, but looks good."
"Consistent communication throughout the repair process."
"Courteous, informative, and great explanation with pictures of damage and pictures of step by step repair."
"... where the process was and how long it would take. I called 3 or 4 times to find out the situation." Read more
"I was never put on hold or told that someone would call me back. They listened and assisted me in a very ..." Read more
"I really liked how I was informed of the progress with my car."

My Experience

My Experience

My Experience

Great customer service keeps you updated on your vehicle. Highly recommended..

Likely to Recommend

I would definitely recommend Gerber for repairs

Repair Quality

Excellent customer service, everyone is so nice

Customer Service

The folks at Gerber are very friendly and answered any questions that I had

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The sleek curve transition from the back door to the driver door isn't there. You can tell the dimension and the line up is off (compared to the passenger side where it's lined up as it should).

Customer Service

Customer service was very friendly and welcoming.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Best experience!! From start to finish!!

Likely to Recommend

Definitely!

Repair Quality

Great experience from start to finish! They did an outstanding job!

Customer Service

Very professional

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Y'all done a really good job it looks really great I appreciate everything you guys do you want to work hardest on it to get it done early keep the good work up I will always bring my car to you guys thank you so much

Likely to Recommend

Repair Quality

Y'all did a wonderful job on my car and I appreciate everything you guys do thank you for fixing it it looks really great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Quick and excellent service . They had my car in and out in 9 days and the quality of work and service exceeded my expectations! Thanks Gerber Collision Repair Morganton!

Likely to Recommend

I will recommend as the best service around

Repair Quality

Excellent service and repair in half of the expected time!

Customer Service

Kind & Courteous

Returned Clean

My Experience

Gerber Collison in Morganton NC is outstanding. Darren & Melanie are awesome. Professional, efficient, and kind. Top notch!

Likely to Recommend

Already have! I have been telling everyone about the exceptional service.

Repair Quality

I couldn't be more pleased. Darren, Melanie, and team were fantastic!

Customer Service

It's the little things like updates, calls of status, the friendliness, and the empathy...that add up to put Gerber Morganton way ahead of competitors.

Returned Clean

Likely to Recommend

Repair Quality

Well done. Largely invisible.

Customer Service

Quick repair & good communication!

My Experience

Likely to Recommend

Repair Quality

Customer Service

The folks there are great and personable.