Gerber Collision & Glass - Melrose (Mn)
In operation 81 years, 3 years at this location.
Gerber Collision & Glass - Melrose offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The office manager was very helpful and able to provide me with answers to all my questions. The service was done quickly, but efficiently. Highly recommend Gerber Collision & Glass!
Likely to Recommend - 5.0/5.0 -
The office manager was very helpful, the estimated timeframe of service was followed and reasonable, and they did an excellent job submitting information to insurance companies. Drop off was very easy as well. Friendly and helpful!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Inside of left front wheel well is stapled material vs clips holding material in place.
Customer Service - 3.5/5.0 -
Lack of correct communication on being able to pick up vehicle after being transfered back to Alex location from Melrose. I had to call Melrose and follow up if my vehicle was done. Kevin at Melrose location informed me of computer issue and called Alex location to confirm I could pick up vehicle, then called me back to confirm. His communication was great.
Returned Clean
My Experience - 5.0/5.0 -
Excellent workmanship and fantastic customer service. Not a place one wants to need but if you do, it’s a great place to have your work done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and outstanding customer service
Customer Service - 5.0/5.0 -
Wonderful customer service
My Experience - 5.0/5.0 -
My car was done in great and timely manner!
My Experience - 5.0/5.0 -
Keely was fantastic throughout the entire process. She kept me up to date with the entire process throughout the days of repair. Completely satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done right and in a timely fashion.
Customer Service - 5.0/5.0 -
Keely was fantastic at the Melrose shop!
My Experience - 5.0/5.0 -
We have worked with you a few times and have been pleased with your work both times. We will continue to use you in the future when it is needed.
My Experience - 5.0/5.0 -
They did amazing ! Super happy with the results and customer service was awesome too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Kayli was awesome to deal with! She took the time to explain and answer any questions I had. She made the whole experience very easy. Give her a raise!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good customer service and very helpful! Satisfied with the work completed on my truck after a claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication about the repair was exceptional. Everything looked great.
Customer Service - 5.0/5.0 -
I’ve never experienced the high-level communication from the Gerber team. They kept us posted of the repair step-by-step.
My Experience - 5.0/5.0 -
Excellent workmanship
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality and timely repair. Kaylee, spelling might be wrong, is an incredible employee
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The work itself seemed to be fine and I understand that there were part shortages but the ordering always seemed to be delayed and poorly communicated. The automated texting updates told us we would have out vehicle in the middle of January and we got it back in the middle of May. So we understood that it probably would be a big job that would take a long time but that update told us like 3 three weeks initially. So you can imagine someone's frustration when that completion date gets changed 20 times. We just did not feel in the loop or we weren't getting the whole truth and that left for a bad experience.
Customer Service - 4.0/5.0 -
When I talked to someone they were great but like I said previously, we did not feel like it was always the full truth.