Gerber Collision & Glass - Melrose (Mn)

My Experience - 5.0/5.0 -

Perfec. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everithin perfect

Customer Service - 5.0/5.0 -

Perfect

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Muy buen servicio

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was there for over 4 months while I was paying close to $100 per day for a rental car. Each time I called, I got a different excuse as to why it wasn't done. Finally, I was told it was driveable but they were waiting on a part above the wheel well and a part for a headlight. After speaking with State Farm, I decided to pick up my car and have another body shop finish it. Upon picking it up, we found the piece over the wheel well had been installed that day so it was not on backorder. When I got in to drive the vehicle, many lights went off. Left blinker, headlight LED, check engine. I had no heat, no defrost, no AC, and the exterior temperature was flashing F but no temperature. I feel I was being strung along as they couldn't get the electrical calibration done correctly. Tomorrow my vehicle is going into St Cloud Hyundai to have this fixed. Your GM Kayla would not answer my calls or return calls for the last 2 weeks which is why I called State Farm to release my vehicle. Very disappointing situation.

Customer Service - 0.5/5.0 -

Nadia was always very friendly and nice to me.

Returned Clean

My Experience - 5.0/5.0 -

It was easy to work with Nadia, who kept me in the loop at all points. My car looks great, and I'm happy with the repairs. Thanks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You guys did an amazing job on my Truck! I was really happy with the results! Thank you guys so much!

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Looks new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks new!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

I was disappointed that time of repair was way underestimated

Customer Service - 4.5/5.0 -

Very satisfied with quality of work

Returned Clean

Likely to Recommend - 2.5/5.0 -

Because of front office communication it would be unlikely

Repair Quality - 3.0/5.0 -

Workmanship on auto was good office communication has a lot to be desired

Customer Service - 3.0/5.0 -

Lack of communication there wasn’t any

Likely to Recommend - 0.5/5.0 -

WILL NEVER RECOMMEND THIS COMPANY!! Unless you do not need your vehicle for over a month for a simple repair...... Poor communication, we asked if we could use our vehicle until they were actually ready to get it in the shop and were told they would give us a call back, well we NEVER received a call back!!!

Repair Quality - 0.5/5.0 -

My vehicle sat outside way too long, I could have been driving until they were ready to actually work on it in the shop!

Customer Service - 0.5/5.0 -

I got a text 12/11 saying vehicle is halfway done. Same day a text said vehicle would be ready on 12/12.......... then I get a message on 12/21 saying new completion date estimate will be 12/27!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. Great communication. Very happy with the job.

Customer Service - 5.0/5.0 -

Phenomenal - she kept me well informed.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went really smoothly

Customer Service - 5.0/5.0 -

Everyone was amazing

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 3.0/5.0 -

After final review of car identified debris in paint and orange peel on the fenders, shop manager stated he would call to set up a time to address issues. Still waiting on that call

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks for letting know the update of my repairs on my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

See first comment

Repair Quality - 4.0/5.0 -

The repair is great I would never know it had new parts the replaced pieces are seamless! My only complaint is the time it took for our vehicle to be repaired. However I completely understand that there are staffing shortages practically everywhere and that this is likely the reason. The work you did however is fantastic and if you guys are able to get more staff in the future I would highly recommend you. Thank you

Customer Service - 4.5/5.0 -

Staff were nice and willing to answer our calls when we were checking on the progress of the worj

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice to see someone stand behind their work. Thank you and we’d definitely consider having you do work for us in the future. Thank you

Customer Service - 5.0/5.0

Returned Clean