Gerber Collision & Glass - Montgomery (Al)

4.9 (1,029reviews)
97%
1781 Cong W L Dickinson Dr,  Montgomery,  AL  36109

Gerber Collision & Glass - Montgomery offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,029)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The communication process received widespread acclaim, particularly the regular Tuesday and Thursday update system, which kept customers informed and at ease throughout the repair process. Timeliness was another standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional paint matching concerns, minor alignment issues, and inaccurate automated text notifications, though these were isolated incidents. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"I am very dissatisfied with the work completed by Gerber Collision Center on my 2022 Mitsubishi ..." Read more
"I was incredibly impressed and satisfied with the work done as well as how fast they were able to get it done. ..." Read more
"Superior customer service and very pleased with the work done on our vehicle. Will be my go to for work from ..." Read more
"Im so happy I chose gerber, the front of my car looks like nothing ever happened to it, looks very new just like I bought it out the car dealership."
"Great Service. Excellent work. Front office made the process easy and seamless. Communication was on point."
"It was ready in 2 days!!!! Originally when we thought 7-10!! You guys helped me stay in my vehicle and avoid the ..." Read more
"... to date with each step in the process. They also completed the job several days early. Super impressed with them!" Read more
"Received 3 weeks early."
"I was told it would take four days maybe five max and I got it back at the beginning of the third day"
"... able to pick it up by Friday September 26th. So I pick it up Early and one day before the Enterprise rental car contractpaid by State Farm Insurance expired." Read more
"Excellent process! Informing the customer twice per week Tuesday and Thursday definitely puts the customer at ease in knowing the ..." Read more
"There was constant communication from Gerber throughout the time that they worked on my car. The work that they did ..." Read more
"Customer service was spot on. I received calls and text messages regarding the status of my vehicle daily."
"The automated text communication did communicate inaccurate information, but personnel called me and talked through the process."
"Awesome customer service. Great communication. Live updates through the service link provided. Car repaired in 4 days."

My Experience

My Experience

Yes I was Extremely Satisfied Good Customer Service Updated Me Every Tuesday and Thursday On The States On My Vehicle And Got Everything Done In A Two Week Time Frame And Everything Looks Like A New Vehicle I give The Montgomery Alabama Team A 10 Out of 10

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I was highly satisfied with my car repair service. My vehicle looks brand spanking new.

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Customer service was spot on. I received calls and text messages regarding the status of my vehicle daily.

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See my previous answers.

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The winning team at Gerber did an amazing job on my vehicle after a hit & run accident recently. Karly & Dana made my children & I feel at home. I am pleased with the results.

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They were very accommodating, fast and efficient. Thank you guys for doing a fantastic job!

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A pleasant experience fixed a bad situation for me! hope I don’t have need of your services again but you have my business if I do 👍😊

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My Experience

I really appreciate it how kind and upfront everyone was with what it would take to repair my car to its original state. I am not familiar with Montgomery however they took the time to thoroughly check everything and make sure the quality was good as well as swiftly taken care of. I dropped my car off Monday morning and got it back Wednesday afternoon. Even with only minor cosmetic damage they did not stretch it out and got it in immediately for repair.

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If anyone else I know it has been in a collision or needs glass work done. I will definitely recommend them first.

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I was incredibly impressed and satisfied with the work done as well as how fast they were able to get it done. The entire staff was very kind and gracious on explaining everything to me and made this process a lot less scary.

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I was very impressed and satisfied with the work that they did for me after my car was rear ended. They got it back to me really fast and the work looks professional.

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The only reason I gave a 5 rating because don’t get me wrong the repairs were great but when I got back inside my car is where the issue started. I had a dash cam unplugged already but somebody there disconnected my dash cam and tried to remove it bc as soon when I touch it it fell off my window now how long I have my car and this dash cam never had any problem until I got my car back. This is sad

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My Experience

I was amazed at the job they did repairing my vehicle. It looked brand new I was really impressed I highly recommend them. And both tom and his assistant inside was both friendly and very helpful. Thank you so much i know where I will go if I ever need my car repaired again. Thanks tom for such a wonderful job!!

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