Gerber Collision & Glass - New Albany (In)

My Experience - 5.0/5.0 -

Brandy was great, truck looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I took a card in case one of my friends needs help

Repair Quality - 5.0/5.0 -

Great customer service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Made the whole process super easy from start to finish. All I had to do was drop the car off and they literally did the rest.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It took a while, but nothing that could have been helped. I appreciated the level of communication, willingness to answer my questions, and the overall honesty and transparency throughout the process.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I had my car towed there due to someone trying to steal it, which involve the back window and the ignition when I picked up my car it was not running properly! They told me it was some kind of cylinder or solenoid. I’m not sure because I’m a female and it would cost me $10 to get it fixed That wasn’t true. It cost me almost $200 to get it fixed! I just don’t understand how you drop something off running and you pick it up and it doesn’t work and then they don’t reimburse you or anything. They just tell you to go down the street! Very unsatisfied.

Likely to Recommend - 0.5/5.0 -

Due to the fact that the manager couldn’t even call me back and try to fix the problems that are going on with the car when they didn’t exist before I brought them in I would never recommend this place to anyone

Repair Quality - 0.5/5.0 -

My car was brought in due to someone trying to steal it with an ignition problem and a back window busted out upon picking up my car. It was shaking something horribly. They tried to tell me that it was a spark, plug or cylinder. I don’t know. I’m a woman it would cost four dollars. I ended up having to go get it fixed because I couldn’t get it to go over 20 mph. It cost me almost $200 and after being in the car I have now realized that I don’t have any air conditioning. My air conditioning button is stuck on as well as my Button next to it that has to do with the circulation of the air in the car. I took my car in there when it was running just fine. It had air conditioning. I just bought it in February and now I’m having to do all these repairs and pay for them. And not to mention, I have to take it back in there to see what in the world is wrong with my car now because there was nothing wrong with it!

Customer Service - 0.5/5.0 -

It was a terrible experience. I would not recommend this to anyone. I sent my car there because someone tried to break into it. I picked it up and now I’m having mechanical problems. I have no air-conditioning. I have no idea what happened to my car. My car was in perfect shape when I took it in there other than a broken glass in the ignition and now I have no air conditioning and I had to get a whole tuneup on my car why I don’t know? I would not recommend this place. I cannot do my work because I have an an air-conditioned car right now, which is leaving me with no income. I feel like I’m in a bad nightmare and I’m not sure how it’s going to get fixed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job! For sure coming back for any other problems.

Customer Service - 5.0/5.0 -

Wonderful and helpful

Returned Clean

My Experience - 5.0/5.0 -

Great work, kept me informed of progress. Very friendly and caring, excellent experience. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0 -

Great work and kept me informed during the process.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I hope I don’t have to but if I do I will most definitely be a returning customer

Repair Quality - 5.0/5.0 -

Although parts took longer than expected to be delivered I am pleased with my results. My car looks fantastic. & communication was excellent!

Customer Service - 5.0/5.0 -

Communication was great

Returned Clean

My Experience - 5.0/5.0 -

Very friendly and fast efficient service! Also very friendly people !! Highly satisfied & will recommend to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick and very friendly people! I’d definitely recommend to my family & friends.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m happy and honored to share my thoughts regarding the repair experience of my 2014 Honda Pilot with Gerber Collision and Glass Team. I immediately knew when I walked into your business office Friday, 6-13-2025 right after my auto accident and personally met with Debra and Brandi that I was not just a number. They both listened, made me feel that they were interested in me, and explained what they needed from my auto insurance company in order to give me an estimate to get my vehicle repaired by their professional service team. From Day 1 of my auto repair, Brandi and Dylan sent me text status updates. When my auto insurance company notified me that they could only cover my enterprise rental car through 9-12-2025, Brandi and Dylan let enterprise rental and me know that Gerber would cover my rental from 9-12 through 9-26-2025. I cannot thank you enough for providing me the extra days with a rental car. The team work that Gerber shares with enterprise rental was such a convenient and nice feature for me. I appreciate each member of your team that played a part in my Honda repair, and guided me through the collision and repair process. I will recommend Gerber Collision and Glass to everyone who needs vehicle repair letting them know that…I knew I was in Good Hands with your efficient and professional team from start to finish. Thanks again on a job well done. ~Linda

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Rental car was only for 30 days had to go two weeks without a car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for taking such good care of my car. It is not a new car, but it is very special to me, and you gave me a quote that did not need the car to be totaled. I could not afford a new car or another car, and this car and I have come through much, so I did not want to lose it. It is a very good car and the accident was not our fault. Thank you so much again for taking the time to take care of it as well as you did and communicate with me every step of the way. Those efforts are so appreciated and are generally lacking anymore by many companies, so for your company to "care" about customers is something very special.

Likely to Recommend - 4.0/5.0 -

Likely

Repair Quality - 4.0/5.0 -

Good service

Customer Service - 4.0/5.0 -

Good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would highly recommend Gerber collision to anyone. Their customer service was wonderful and they were always very informative and kept me updated on the progress of my vehicle. I would rate them as an outstanding collision Care center

Customer Service - 5.0/5.0

Returned Clean