Gerber Collision & Glass - Louisville/Bardstown Rd

4.7 (2,174reviews)
93%
3933 Bardstown Rd,  Louisville,  KY  40218
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Gerber Collision & Glass - Bardstown offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,174)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The communication process, including regular text updates and knowledgeable staff, was frequently highlighted as a major strength, providing peace of mind throughout the repair process. Timeliness was another strong point, with numerous customers reporting their vehicles were completed ahead of schedule. The courteous, professional, and friendly atmosphere was widely appreciated. A few customers noted areas for improvement directly from their experiences, including occasional delays, unresolved additional repair requests, and inconsistent communication in some cases.
AI-Generated from reviews written in the last 12 months
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"The level of customer service was amazing! Everyone was so helpful to me. Everything was explained with concise language. ..." Read more
"Customer service was amazing. Everyone was friendly and greeted me when I walked in and made me feel very comfortable ..." Read more
"The customer service I received was excellent, excellent communication and I got my car back ahead of schedule!"
"This people in this shop are a great team! Everyone worked together to carefully plan the repairs per our wishes, communicate ..." Read more
"... to make a few phone calls for clarification, but they always took their time to answer any questions we had and make sure we were satisfied." Read more
"it was ready three days before the scheduled completion date. Because snow was forecasted I was so glad to have ..." Read more
"Gerber finished my car several days before the estimated date they told me. They kept me updated throughout the ..." Read more
"They finished my vehicle a week ahead of schedule. So happy to have my baby back."
"It took longer than expected, but I had extensive damage, so I was still happy with the results and time and ..." Read more
"... autorizando trabajar en el auto, fui los firmé y me dijeron estaria listo en 2 semanas mas. Tampoco estuvo listo, fui al taller 3 veces después de eso y siempre me ..." Read more
"A very professional organisation very much enjoyed getting daily updates via text messages on the progress for the vehicle work"
"The communication was excellent throughout the process"
"1st we appreciate the updates we got during the repair. 2nd everyone we dealt with was very courteous and ..." Read more
"I was told I would get an email the day I dropped it off. I never received contact except the car was ready."
"Was told to expect texts on tuesdays and Thursdays and to ignore the automatic ones due to them not being accurate. ..." Read more

Likely to Recommend

Repair Quality

Handles everything great and in a timely manner. Communication was great.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My repairs look great. You all completed them faster than expected. Thank you all so much!

My Experience

Excellent job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes everyone was great! Nick, Dinah & Bob were awesome. Always helpful, courteous and patient! Pleased with the services provided! Thank you!

Likely to Recommend

Repair Quality

Generally it's good for the quality of repair. However, inside of the car is very dirty.

Customer Service

The customer service did not understand what the deductible is.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very nice and did a good job on my car. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Nice people.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for keeping me updated on the status of my car repair. The service was excellent and my vehicle looks brand new.

Likely to Recommend

Gerber Collision & Glass have all my future repairs.

Repair Quality

Customer Service

I’m very satisfied with my care, Gerber Collision & Glass has kept me updated about my vehicle status with every step. The end finish…my vehicle looks brand new… Thank you Gerber Collision and Glass for a job well done. The Bentley’s

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Courteous and professional job well done

Likely to Recommend

I have already recommend Gerber to others.

Repair Quality

Excellent work. Looks brand new.

Customer Service

Timely! They finished early.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I’m pretty sure I need the front end alignment my car is pretty off when driving

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Not really satisfied. Repairs not done on time and I had to pay additional days for my rental car. Unmatched paint; emblem not replaced after works. I have to return the car to the shop for couple of days again

Customer Service

A little bit above average

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Everything went perfectly, timing, communication, respect for us was outstanding, kindness to all of our needs. Frank and Helen Arnold

My Experience

Did an excellent job on my car! Ty guys!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Vary professional and Quality of service was excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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