Gerber Collision & Glass - New Smyrna Beach

4.9 (1,780reviews)
98%
1111 W Canal St., Ste A,  New Smyrna Beach,  FL  32168
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In operation 85 years, 4 years at this location.

Gerber Collision & Glass - New Smyrna Beach offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (1,780)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of the staff, noting that vehicles were returned looking brand new, often detailed inside and out. Customers frequently appreciated receiving regular phone calls, texts, and emails throughout the repair process, which helped reduce stress during difficult situations. Repairs were frequently completed ahead of schedule, exceeding expectations. A few customers noted minor issues such as parts delays, a window needing follow-up attention, and one instance of sensors being overly sensitive post-repair, as well as a concern about a staff member's attitude at check-in - all noted directly from customer comments. Overall, the vast majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Outstanding and courteous service. I have nothing but praise on the quality and professionalism I experienced! ..." Read more
"Totally impressed is the better option. Very professional with great customer service and my car looks beautiful . Thank you for your superior ..." Read more
"... professional and efficient from start to finish. The repair work itself was done expertly—the car looks fantastic—and the turnaround time was completely ..." Read more
"... smoothly and kept me updated throughout the process. The bodywork was flawless, and they matched the paint perfectly. My truck looks like nothing ever happened. ..." Read more
"The service was amazing, the constant updates were so comforting! I knew what to expect and everything was done as promised. Thank ..." Read more
"Customer service is top notch : the texts with updates and status are great. I always felt informed and aware!!!"
"My experience was excellent. The communication was top notch. I was kept in the loop through the entire process, and my car looks great."
"... the area. From the initial greeting at the door to daily updates on the vehicle's progress, the staff demonstrates exceptional professionalism and dedication." Read more
"Excellent communication with updates as the repairs were being completed"

My Experience

Very smooth process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I have already recommended gerber to my friends.

Repair Quality

I had a very satisfying experience with gerber company. Work was done swiftly and very satisfactory. I recommend gerber collision company.to all my friends.

Customer Service

Employees were very courteous and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Able to get my car on the road quickly - updated every step of the way

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was so nice and easy thanks to everyone at Gerber!

My Experience

Great job and amazing communication

Likely to Recommend

Repair Quality

The work was done quickly and Donn well. Communication was over the top great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We appreciate your communication along the way through the process and your commitment to taking the time and effort to do the job right.

My Experience

Repairs were done efficiently/quickly and the team was communicative. Bruce, the estimator was knowledgeable

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was amazing! Sarah kept me informed and updated every 2-3 days throughout the entire process. The team completed the repair very thoroughly and completed safety checks and calibrations. And on a plus side, the repair was completed early. I would and will recommend Gerber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks brand new and still drives great. Thank you to all the staff for answering questions. GREAT JOB!!

Likely to Recommend

Repair Quality

You did an excellent job. Today there’s something in the back, will check it out tomorrow and let you know.

Customer Service

Will check it out.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The Gerber team PERFECTLY repaired my Nissan Pathfinder. They are real professionals and treated us like we were their only customer!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Extremely pleased with the service provided both with the repair work itself and the attention and caring offered by staff.

My Experience

The service provided by Gerber was excellent. Sarah constantly kept me updated on the progress of the the repairs, and Tammy was so helpful with my Allstate claim and getting a rental car. My car looks amazing, the entire experience was great

Likely to Recommend

I have already recommended it to several people

Repair Quality

Sarah and Tammy were very helpful. Sarah kept me notified of the progress of my car repair

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication, work went good. Good paint match as well

Likely to Recommend

Repair Quality

Communication was good, Paint match was good, It took a few days longer then expected, However I would use them again if need be. Much better then most!

Customer Service

Was good took a few days longer then expected, But everything thing else was good.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Bruce, Gerber Estimator, provided a thorough explanation of the repair needed & kept me updated throughout the timeline. He is very knowledgeable and a valuable link between customer & the Gerber team.

Customer Service

Tammy is such a professional; caring efficient team member and she provided such a positive experience related to the car repair. Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very confident in the service

Repair Quality

Staff was very professional and customer oriented.

Customer Service

Very professional

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend them

Repair Quality

You did a great job thank you so much. The car looks great. Happy with everything so far also with the windchill.

Customer Service

Always answer the phone never had to wait too long for an update on my car. Customer service did a good job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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