Gerber Collision & Glass - New Smyrna Beach

My Experience - 5.0/5.0 -

Allan helped with all of my questions and was ver patient as my daughter and I looked over the car. We were happy with the results

Likely to Recommend - 5.0/5.0 -

It was clean

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very satisfied with work done

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work.

Customer Service - 5.0/5.0 -

Great work.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The quality is superb! Thank you!

Customer Service - 5.0/5.0 -

Everyone spoke nicely with me.

Returned Clean

Likely to Recommend - 0.5/5.0 -

on last question was truck clean, camera inside was not out back up, wires for front camera hanging out. and a medallion i had hanging on visor as on back floor

Repair Quality - 0.5/5.0 -

Truck never complete, wast told i would get a call back by 12:00 the next day. 3 days later and still nothing. New business won’t last long with that customer service.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We would recommend Gerber Collission & Glass because they provide great customer service, fine workmanship and care for their customers.

Repair Quality - 5.0/5.0 -

Great! Five stars to Gerber Collision & Glass for the fine exterior body work on our Honda SUV.

Customer Service - 5.0/5.0 -

Great customer service provided! They answered all our calls and genuinely cared about our concerns.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car hood came out beautifully!!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Undecided

Repair Quality - 3.5/5.0 -

I had asked for an additional job to be done at my expense and it wasn't even addressed

Customer Service - 5.0/5.0 -

Very professional

Returned Clean

Likely to Recommend - 3.0/5.0 -

I cannot give you a true comment as I may have been caught up in the transition but my sons car is scheduled to be repaired in the next couple of weeks hopefully is will be smoother

Repair Quality - 3.5/5.0 -

The process from start to finish was not very organized

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

I would tell them to wait until things are totally merged so his experience would be better

Repair Quality - 4.0/5.0 -

Unfortunately, my car was caught in the middle of a transition between Bishop's and Gerber. For 5 weeks we didn't have an estimate or idea what the damage was. That said the employees were always attentive and you could tell were caught in the middle of it too. Lastly my truck was fixed and looks great.

Customer Service - 4.0/5.0 -

I give it a 8, yes they were attentive etc but every communication was initiated by me. They have a Tuesday and Thursday update but I always had to call to see if the estimate was done. Even though I was promised a call.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The only problem was it took from February 5 to April 18 3 months to get it scheduled. That was crazy.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

They crossed wired my fog lights

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Did not repair what was agreed on

Customer Service - 0.5/5.0 -

Took forever to get return call after estimate and did not repair what was agreed on

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

FIRST OF ALL I WANT TO EXTEND MY EXPERIENCE WITH (ALLAN) WHO WAS SUPER COURTEOUS AND FRIENDLY WITH A GREAT SMILE. THE LADIES WERE NICE TO. THE MAIN REASON FOR ME RETURNING NOW FOR THE SECOND TIME WAS THE WAY BISHOP HANDLED EVERYTHING THE FIRST TIME. NOW GERBER (BY THE WAY GOOD LUCK) USED THE SAME PROFESSIONAL WAY OF MAKING ME FEEL COMFORTABLE. I DEFINITELY WILL RECOMMEND YOUR BUSINESS.....FRANK J

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Initially, I was not happy with the diffusers. But, once removed and the holes repaired I was very satisfied.

Customer Service - 5.0/5.0 -

My concerns were noted and they worked to drive my satisfaction.

Returned Clean