Gerber Collision & Glass - Ozark (Al)

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate everyone's hard work to restore my vehicle. I appreciate the level of care, concern, professionalism, and communication that I received.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

i was expecting an alignment; though i have NO complaints with the paint job

Likely to Recommend - 5.0/5.0 -

because of the quality of the job & the friendliness of the staff

Repair Quality - 4.0/5.0 -

i expected an alignment; but otherwise, i was totally satisfied with the paint job.

Customer Service - 5.0/5.0 -

i hav NEVER felt sooo cared for at any other shop. i missed breakfast & my glucose level got sooo low i began to shake. they provided me some cheese peanut butter crackets & i had some coco from the lobby. i would use them anytime i NEED collision work done.

My Experience - 0.0/5.0 -

Im very disappointed. Management said they changed my door panel out and it was 1300 wow the door panel still has the dirt on it from when I dropped it off. Didn't get the truck back on time. Had to leave the truck to fix mess up. Went back to get the truck and there were still bad spots. Left for them to fix AGAIN picked up drove home and the paint has flaked off like I told Management, which give me a hard to and had an attitude the whole conversation. I will never take anything to this company again. I wouldn't let them paint my bicycle l!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Great communication and work! A job well done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication was great throughout the process! Work was great! They even got my car back to me 2 days earlier than what they originally figured! That was definitely a plus!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very nice and professional. The waiting area was set up nicely and was clean. Thank you

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

In the future, it would be best, not to phone a disabled veteran about something on their vehicle in the day and age of Google. Not all disabilities are physical. I have crippling PTSD and the phone call put me in a terrible place.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

The lady at the front was still in training when I was getting the work in my vehicle done. The communication about what happened with my vehicle wasn't the greatest experience. My rental return was a mess.

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

Everyone was great and very caring about my problem and willing to go that extra mile to help ..So happy I picked Gerber to take care of my suv ....Great work Great people !!! Thanks for the Beautiful job you guys did for me.. Jquana Iscaro

Likely to Recommend - 5.0/5.0 -

Yes everyone that has seen the work said it looked great.

Repair Quality - 5.0/5.0 -

Great job!! Love the was it turned out .

Customer Service - 5.0/5.0 -

Very satisfied with a job well done. Thanks for all your help. It looks great.

My Experience - 5.0/5.0 -

Exceeded expectations! Fixed my car in a quicker than expected time and made it look just as good as from the factory! Very friendly, best customer service, and communicated clear and concise updates!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

You guys did a fantastic job on my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Outstanding Performance!! Thank you! Ruby

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

First and for most I want to say that Jessie and Brie went beyond the call of duty to help me get our car not only repaired, painting and looking great in a timely manner they also went the extra mile to help me get a rental car for the time my car was being repaired and helped me after I picked up my car once the repairs were done. I had a problem with the car not starting once I got it home. They helped me get a battery for my car. Extra kudos to Brie for all she did to help me get my car back running again. You have a great team with those two young ladies.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job! Thanks for the work!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I recently had my vehicle repaired at Gerber after being notified that it was ready for pickup. Unfortunately, my experience has been extremely disappointing. When I arrived to pick up my car, the condition was unacceptable and, in some ways, worse than when I initially dropped it off. There were visible chemical splashes on the trim around my windows, leaving permanent white spots on the moldings. The passenger-side third-row window had noticeable pink residue and scratches. Additionally, the passenger-side door that was repainted shows clear signs of poor workmanship, including paint drips that were not properly sanded or finished, giving it a runny and uneven appearance. To make matters worse, the door does not align correctly when shut—it visibly sticks out compared to the rest of the vehicle, which raises concerns about both quality and safety. While the shop has agreed to replace the third-row window, they have refused to address the damage to the moldings caused by what appears to be a chemical spill. This lack of accountability and incomplete resolution is very frustrating. Overall, I am very dissatisfied with both the quality of the repair work and the customer service I received. Based on my experience, I would not recommend this location to others seeking reliable and professional auto body repairs.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0