Gerber Collision & Glass - Rockford (Il)
Gerber Collision & Glass - Rockford offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0 -
Yes, I recommend them to anybody
Repair Quality - 5.0/5.0 -
They got the car in, they got it done, but in a week, and it was ready to go. They’re very polite, very professional
Customer Service - 5.0/5.0 -
I recommend going to them fast, easy. They dealt with insurance and I had do nothing
Returned Clean
My Experience - 5.0/5.0 -
Lauren & her staff were so professional. They put my mind at ease knowing that they would call me with timely updates, completed the work as described, and with transparency. I would highly recommend Gerber Collision to anyone in the area.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with our service from start to finish. Allison at the front desk is amazing!
Customer Service - 5.0/5.0 -
Excellent communication
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The customer service rep. Rhonda was a great person to deal with she explained everything that they would be doing, answered all our questions and kept us updated with phone calls. Gave us a timeline of how long it would be and job was finished within that time . Allison behind the customer service was also very pleasant and easy to work with. These are 2 great representatives of the company .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber rep Rhonda was great . Kept us updated on vehicle work and answered any questions we had.. Car looked like brand new. Allison in office also was very nice . Good experience for something nobody wants to deal with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We had an excellent experience with the shop and would highly recommend!
Repair Quality - 5.0/5.0 -
The body work was wonderful!
Customer Service - 5.0/5.0 -
Customer service was outstanding! They were very responsive and professional and pleasant to work with!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will recommend Gerber to friends and family. I was treated respectfully and received updates on my car.
Customer Service - 5.0/5.0 -
See other comments. Customer service was outstanding!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was updated throughout the process and am very happy with the service I received
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
100% excellent service. Very nice staff. Would recommend and use again
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was very straightforward, and everyone was very easy to work with.
Customer Service - 5.0/5.0 -
Everyone was extremely professional and easygoing.
Returned Clean
My Experience - 5.0/5.0 -
Great service and kept us updated on everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They have always done an excellent job on any repairs that we have needed.
Customer Service - 5.0/5.0 -
Very clear and communicative and you always have updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Vehicle looks great. But, when I dropped the vehicle off I asked for some other minor repairs to be done at my expense while you had the car. unfortunately, these were not done. And, I"m still waiting for an estimate. One of the dents to be fixed is on the passenger side. My wife mentions it every time she gets into the car!
Customer Service - 5.0/5.0 -
Outstanding. Very good communication
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Gave me my car back with issues you forgot to mention before I drove it off the lot. Would’ve been nice to know I needed to take it the the Jeep dealership to finish getting it fixed before I gave back the rental car progressive was paying for. Had to get an entirely new enterprise car and go through that whole process again when that could’ve been avoided by proper communication from your employees/business. Rearview back up camera was the issue - and although your shop didn’t have the ability to do the reconfiguring - it should’ve been voiced that there was still an ongoing issue.
Customer Service - 1.5/5.0 -
Gave me my car back with issues you forgot to mention before I drove it off the lot. Would’ve been nice to know I needed to take it the the Jeep dealership to finish getting it fixed before I gave back the rental car progressive was paying for. Had to get an entirely new enterprise car and go through that whole process again when that could’ve been avoided by proper communication from your employees/business. Rearview back up camera was the issue - and although your shop didn’t have the ability to do the reconfiguring - it should’ve been voiced that there was still an ongoing issue.
Returned Clean
My Experience - 5.0/5.0 -
I cannot say enough good things about my experience with this Gerber team. All of them are top notch. Highly recommended!