Gerber Collision & Glass - Southern Pines/Bell Ave
Gerber Collision & Glass - Southern Pines/Bell offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Initially the hood was going to be repaired by the insurance company but when the inspector came out he said no. The estimate had gerber repainting the hood for 600 dollars. When the inspector said no I asked how much would it be for them to fix it and I will pay out of pocket. I was told since I’m paying now they would have to get a whole hood replacement and paint it and it would cost me 2200 dollars. How come if the insurance would pay them They can repaint the hood but if I pay for it the whole hood would need to be replaced? It seam very strange to me, so if I pay for repair it would cost 4 time as much? It doesn’t seam honest to me. Also they replace the head light with an after market and the light now has a big gap because it don’t fit properly. No happy about the situation at all, I can tell the insurance is been catered to more that the regular people that needs their car repaired.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not happy about my experience, my insurance denied repair of my hood. But I asked how much would it cost if I pay out of pocket. The initial repair estimate was 2100 for everything with the hood, but once my insurance said that they were not going to my estimated dropped to 1700. Once I asked how much it would be repair my hood out of pocket I was told that my whole hood would need to be replaced and repainted and it would be 2200. So how come if the insurance paid there was not problem on repainting the hood but if I paid I would have to replace it? Also my head light was aftermarket and it won’t fit properly and you can see the gap. I feel that new quote of me paying was not honest and I should get the own lights put in to match the other side.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved the communication and yodates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
From drop off to pick up service was great and continuous communication about the progress of the job. At pickup during the walk around I noticed the front bumper had a gap that was replaced. That was fixed promptly. Next I turned on all the head lights and fog lights and noticed the driver side fog light was inoperative. So the lack of quality control and quality assurance is concerning. The job was completed very quickly (2 days) with plenty of time to check their work before returning the vehicle to the customer.
My Experience - 5.0/5.0 -
Looked like it was brand new off the lot. 10/10
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I want to express my sincere gratitude to the entire Gerber team. From start to finish, everyone was professional, communicative, and incredibly helpful. They worked seamlessly with my insurance company, kept me informed throughout the process, and had my vehicle repaired and back to me in just one week. The quality of the work is outstanding, my car looks fantastic. Thank you for making what could have been a stressful experience so easy. I highly recommend Gerber for both their craftsmanship and exceptional customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cassidy was fantastic! She communicated updates to me on a regular basis. There were NO surprises with timing of repairs.
My Experience - 5.0/5.0 -
The staff was very friendly and communicated with me every step of the way. They kept me informed throughout the entire process, and I really appreciated how helpful and professional everyone was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and got my car back to me faster than anticipated
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional. I appreciate the communication. My wife said she could not believe how great the car looked!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. I have no complaints at all. I really appreciate it the communication. I would definitely highly recommend them
Customer Service - 5.0/5.0 -
No issues.
My Experience - 5.0/5.0 -
Gerber Collision team kept me updated at all times and took care of my vehicle from deer damage. I am happy with all the repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gerber collision and glass was so friendly and professional, timely and communicative! They kept me up to date with the car throughout the process and I’m very happy with the work they did!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I all ready have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was always kept informed of the process
My Experience - 5.0/5.0 -
An excellent and thorough repair job for my Kia Sportage. Thanks.