Gerber Collision & Glass - Southern Pines/Sandy Av

4.9 (3,498reviews)
97%
120 Sandy Ave,  Southern Pines,  NC  28387
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Gerber Collision & Glass - Southern Pines/Sandy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,498)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professionalism, and attention to detail. Many highlighted the outstanding repair work, noting results that made vehicles look brand new. The staff received high marks for being knowledgeable, courteous, and genuinely caring. Communication was a standout strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness was frequently commended, with numerous vehicles completed ahead of schedule. Customers also valued the seamless coordination with insurance and rental services. Some customers noted areas for improvement directly from their experiences, including occasional delays in scheduling, longer-than-expected repair timelines, and isolated communication inconsistencies. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... time is just a phenomenal joyful experience. The technical expertise is top shelf, thier diagnosis and comprehensive analysis along with their pinpoint ..." Read more
"... to use Gerber!!! No issues at all No issue at all! My car looks great Im very pleased and the paint work is top notch!!!!" Read more
"... being done! All was accomplished very quickly and the work is perfect!! I cant everyone enough for their help and professionalism!" Read more
"... everyone I encounteted. Please see previous comment, The repairs they made to the drivers side door and left rear quarter panel were flawless. When I picked up my car, it looked as if it had just ..." Read more
"... estimate and timely updates of progress of repairs. Quality of work delivered was first class." Read more
"It was actually finished early which was a plus for me."
"... for a rental car while the repairs were being done! All was accomplished very quickly and the work is perfect!! I cant everyone enough for their help and professionalism!" Read more
"... me, but that still does not alleviate the fact that you did not repair my vehicle promptly." Read more
"... started it was timely. The repair work was great, but the process leading to the repair took too long. I don't understand why it took so long to get on ..." Read more
"... expeditiously, and the car looks great. Great Not yet Completed in a week rather than an expected month. Wow" Read more
"Good communication throughout the process Excellent communication every step of the way"
"Amazing communication throughout the entire experience. Did an insanely well job repairing the damage and ..." Read more
"The communication from our tech representative was timely and accurate. The communciation could not have been better."
"... explained exactly what was going to happen along with daily contact with us keeping us up with progress of the repair All seems well so far." Read more
"... experience was just amazing. They took great care of me, answered all my questions and kept me up to date during the repairs. I will be referring anyone who asks to this Gerber ..." Read more

My Experience

Excellent

My Experience

My Experience

Very nice place to go and a very Good Job done. everyone was very friendly. I will go back again.

My Experience

My Experience

Great work Very professional and friendly

My Experience

Andrea was awesome!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair work looks great! Estimator fellow was a pleasure to work with and very helpful with letting me know how work was progressing.

Likely to Recommend

I would have no problem suggesting Gerber Repair

Repair Quality

They did an excellent job! I am very happy with how my car turned out and appreciate the staff communication on my car estimate and when work would be completed. So Thank You, Rose Ball

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I have already made recommendations to friends.

Repair Quality

My car came out looking brand new!

Customer Service

The staff provided updates along the way and followed up as promised.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Job!!

Customer Service

Great Staff!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After a minor hiccup after getting my car back Gerber did right by me. Dealing with Tracy the GM at the Sandy Ln location was quite pleasant. She has lead me in the right direction and given me a few suggestions as the insurance is playing games about fixing my car completely back to what it was before the accident. The entire staff there was quite professional and pleasing to deal with. They will go above and beyond to help their customers and value face to face relationships with the people they serve.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Great customer service & quality workmanship with repair. Very happy with our service. Thank you.

My Experience

I cannot say enough good things about Gerber Collision and the job they did repairing my 4Runner! From start to finish, the entire experience was exceptional. The quality of the work exceeded my expectations, and when I got my 4Runner back, it looked absolutely amazing — you would never know it had been damaged. They clearly take pride in their work and pay attention to the details. Everything was repaired beautifully, and I was extremely impressed with how everything turned out. It’s not easy handing your vehicle over and trusting someone to make it right, but they absolutely delivered. I’m very particular about my 4Runner, and I couldn’t be happier with the results. I would 100% recommend them to anyone needing body or collision repair. Thank you for taking such great care of my vehicle and doing an outstanding job!

My Experience

I truly appreciate the staff and the support that I received from Gerber. You kept me updated throughout the process. I am very pleased with the results (they even cleaned out my car for me) I am beyond grateful for this company. You can’t even tell that my vehicle was in an accident! Thank you so much for all that you do!!

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