Gerber Collision & Glass - St. Joseph
Gerber Collision & Glass - St. Joseph offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The body looks fantastic! The inside is so clean and smells like new car. We are completely satisfied and will recommend Gerber to our friends and family. We also appreciated the weekly updates. Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
nicely done
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated all the updates while my car was being worked on and also how nice and clean my car was. Everyone was very nice and accommodating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and excellent work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They always take great care of us!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The initial results of the repair were less than satisfactory. There were several locations that were not repaired, the paint quality was poor, and the some of the parts that were reinstalled were not installed correctly.
Likely to Recommend - 0.5/5.0 -
I have always used Gerber in the past and received great levels of work. I’m unsure if there have been high turnover and there are less experienced crews, or if there are other variables causing the lower quality work. I do not plan on using Gerber in the future. The problems present with the vehicle were very basic and should have been caught by Gerber. The fact that they weren’t is concerning.
Repair Quality - 2.0/5.0 -
The initial work was very poor and it was apparent that any quality control review of the work prior to my pick up of the vehicle did not occur. I chose to not take the vehicle and leave it for the issues to be corrected. The vehicle’s quality is still not what I would consider “like new” or “factory appearance.”
Customer Service - 2.0/5.0 -
The communication was great. The main issue with customer service was the interaction upon the initial review/pickup of the vehicle. Upon showing the issues to them, comments like “well that’s the way it came in” or “that’s how it’s supposed to be” were shared by the team in response to issues that were clearly present.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job truck was so clean thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fantastic. I wanted them to take care of my issue with my vehicle, but I understand the dealership was more qualified on the electrical issues. But Gerber made this terrible situation much better by washing and vacuuming my vehicle before they called to tell me it was ready. So many positive points there. And they returned my rental car too, that alleviated much stress for me. I will go here again if I need any type of vehicle work done
Customer Service - 5.0/5.0 -
I was kept updated every step. I love that, it makes such a difference.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
I'd need better proof of paint and quality assurance.
Repair Quality - 2.5/5.0 -
Finish work is not good.
Customer Service - 5.0/5.0 -
Stayed in contact and delivered when they said they would.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Paint runs on driver door, paint scratched on driver fender, passenger door rubbing because of bumper replacement. I now have to drop my car off again and go without a car for 1 or 2 days
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Had to bring car back for quality. Paint runs and chips in repairs
Customer Service - 3.5/5.0 -
Front desk lady so nice