Gerber Collision & Glass - Tallahassee/Gilliam Ln.

4.9 (5,471reviews)
98%
2111 Gilliam Lane,  Tallahassee,  FL  32308
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In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Tallahassee/Gilliam Lane offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (5,471)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely repairs, and excellent communication. Many highlight that vehicles were completed ahead of schedule, with repairs described as flawless, precise, and matching factory standards. Staff members are frequently commended for being professional, courteous, knowledgeable, and genuinely caring. Customers appreciate proactive updates via calls and texts throughout the repair process, making the experience stress-free and transparent. Several customers noted they would not take their vehicles anywhere else and enthusiastically recommend the shop to friends and family. A few customers mentioned minor issues such as missing parts, adhesive residue, or incomplete work items, reflecting areas noted directly from their feedback for continued attention.
AI-Generated from reviews written in the last 12 months
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"... impressed with the thoroughness of the staff at Gerber. They truly went above and beyond. They took their time and ensured I left with a safe vehicle. They didnt ..." Read more
"... CollisionGilliam Ln, Tallahassee! As a USAA partner, they were prompt, very thorough, and explained every step in the repair process. They truly put our Subaru ..." Read more
"... to the quality and professionalism of Gerber. The quality of work was great! They were very detailed with their inspection, and communicated with me exactly what they were ..." Read more
"So far everything is perfect. The repairs were done fast and the paint match is so perfect you cant tell anything happened at all. Would absolutely ..." Read more
"Gerber beat expectations. Excellent communications, deliver car ahead of schedule and workmanship excellent."
"... detail with timely updates. Most importantly the work was performed perfectly and completed an amazing 10 days early! Highly professional organization." Read more
"The staff kept me updated throughout process and finished the car 2 days ahead of schedule. The technicians work was excellant and the paint department did an outstanding paint ..." Read more
"Great communication. Vehicle was ready much faster than expected. Overall a wonderful experience."
"Ready a week early!!!"
"Great communication from assessment of the car through describing the process of repair, insurance, payment, and completion, to ..." Read more
"The customer service was amazing! I received updates by text as well as phone calls twice a week to keep me up-to-date on the progress of my vehicle"
"I had a great experience with Gerber. The communication throughout the entire repair process was clear and consistent, which really put my mind at ease. The repairs were ..." Read more
"... Never had a repair so prompt and efficient. I was so impressed with the texts I received reporting the status of the repair. Awesome experience" Read more
"... repair was finished promptly and looks great. The correspondence between the shop and I was awesome. I never once had to worry or guess about what was going on with my vehicle." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff kept me updated throughout process and finished the car 2 days ahead of schedule. The technicians work was excellant and the paint department did an outstanding paint job. I would highly recommend this facility.

Likely to Recommend

Repair Quality

Quality of work was great, I was kept up to date throughout process. 100% satisfied

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great communication throughout the process. Professional, courteous and efficient.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very fast.

Likely to Recommend

Always pleased

Repair Quality

Very satisfied.

Customer Service

Very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great jobb

Likely to Recommend

Good work

Repair Quality

Great job

Customer Service

Good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very courteous and fast. Great work!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber Collision & Glass did a superb job of fixing my car , you would never know that it had been hit. They gave me regular updates on my car and actually finished the job sooner than expected! I was very happy with them!!!

Likely to Recommend

All is good

Repair Quality

Everything turned out great

Customer Service

It was ok

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Riley, as well as the rest of the staff were very helpful and informative throughout the entire process. I received open and honest communication the entire time as repairs were finished as well as any delays and reasoning. I highly recommend this shop for anyone to use for any repairs. I appreciate the thoroughness of the workers to ensure that my car is safe to drive and not just a quick cosmetic fix.

Likely to Recommend

You guys have earned a lifetime customer and personal advertisement!! Thank you so much!

Repair Quality

I am beyond impressed with the thoroughness of the staff at Gerber. They truly went above and beyond. They took their time and ensured I left with a safe vehicle. They didn’t look at my car, fix the cosmetics and send me on my way. They took their time to truly inspect my car and made repairs that were necessary before giving it back. I will recommend and use them for years to come. The Gilliam location to be specific. My car looks beautiful and rides great!! Thank you so much for your attention to detail and amazing customer service.

Customer Service

Riley as well as the other staff members were very kind, informative and listed to any concerns I had. They were able to provide me with information often and to the point where I rarely had any questions. I appreciate their kindness and honesty throughout the entire process.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Staff was kind and efficient. Even beyond Riley the front desk staff interacted with here happy and pleasant.

Repair Quality

Customer Service

Riley who assisted me the entire time was kind, helpful, and a pleasure to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Customer Service

perfecto

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Stay classy! 👍

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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