Gerber Collision & Glass - Troy (Mo)

4.9 (221reviews)
97%
20 Travis Ct,  Troy,  MO  63379
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In operation 89 years.

Gerber Collision & Glass - Troy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (221)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for outstanding communication, including regular text and phone updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, and welcoming. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles, which many described as exceeding expectations. A few customers noted areas for improvement, including more proactive communication during the repair process and clearer completion timelines upfront, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Yall went above and beyond with the job. Im so very grateful. No one there disappointed, the service was amazing! ..." Read more
"I had an amazing experience with Gerber Collision Center. From start to finish, their communication was outstanding—they ..." Read more
"They went above and beyond by bringing my vehicle to me since I didnt have a ride to their shop. INCREDIBLE ..." Read more
"Every employee was fantastic. They all went above and beyond to ensure we had our van back before our baby was ..." Read more
"Beyond expectation. From start to finish a truly positive experience in an otherwise negative situation. Thank you for ..." Read more
"Early!!"
"It was ready a few days earlier than expected."
"... from estimate to picking up vehicle after repairs. My truck was finished earlier than expected, and was much cleaner than when I dropped it off. 👍" Read more
"The vehicle was done well before the estimated time of completion. If youre on time, youre late!"
"... wonderful job, cant tell anything ever happened. Service was way faster than expected. Will definitely be recommending to all my family and friends!" Read more
"... with Gerber Collision Center. From start to finish, their communication was outstanding—they kept me updated every step of the way. They took care of working directly with ..." Read more
"... ensure we had our van back before our baby was born. Communication was fantastic. Each employee was friendly and welcoming. They answered any questions I had throughout the ..." Read more
"... back order and wasnt sure when they would come in. Staff let me know. Sent me updates and got my car back to me as soon as they could." Read more
"We received regular updates."
"Service was excellent and my car looks fantastic. I really appreciated the consistent calls to give status updates."

My Experience

Thank you for a job well done. Highly recommend them.

Likely to Recommend

Repair Quality

Excellent and perfect

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The work was good but I was told it would be done Tuesday and it wasn't Finished until Friday and I was told once that it might not be done until Monday or Tuesday of the next week not happy about that. We were told that our job was a small job and they would work us in, when we called on Thursday to check on it we were told they were running behind because people were hitting deer and needing their cars fixed. This made no sense since sounded to us like they put other vehicles in front of ours, and it really put us in a bind since we had to borrow a vehicle from a family member all week. We understood it would only be there overnight. With what it cost us we were very disappointed in the service. But the job was done well and looks great, but we might have to go somewhere else next time.

My Experience

Very helpful friendly an office staff. The work was very good. They dealt with the insurance to make sure the job was done right

Likely to Recommend

I will

Repair Quality

My car looks like new

Customer Service

Everyone very nice

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Nick has great communication! My truck looks amazing! I’m a happy customer.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was excellent to work with and very helpful with the whole process. My car looks great and was clean upon pickup. Very speedy turn around time. And a big shoutout to Kathy for all the help!

My Experience

Excellent friendly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Getting a text after your closed doesnt help if we have questions

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They answered all my questions quickly and were great about explaining everything.

Likely to Recommend

I would highly recommend this shop to everyone!

Repair Quality

Everything looked great and they walked through everything they did and answered any questions I had.

Customer Service

They answered all my questions and went above and beyond in helping with the insurance and were concerned about how I was after seeing the damage to the vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with the repair to my vehicle. Great communication throughout the process. They are a very nice team at Gerber Collision team in Troy! I would recommend them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Paint totally matches. Car looks great

Customer Service

Everyone in this shop were fantastic to work with. Kept me updated on the progress of my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good

Repair Quality

Did a finejob

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Timely & very lovely people. The work was amazing

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Looks great

Customer Service

Very good work, am very satsfied

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The lower valance was also damaged and not replaced.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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