Gerber Collision & Glass - Upper Marlboro
In operation 85 years.
Gerber Collision & Glass - Upper Marboro offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
I am very pleased with the work and customer service.
Repair Quality - 5.0/5.0 -
Love the work that was done. Thank you Larry for keeping me in contact throughout this process. Lynn
Customer Service - 5.0/5.0 -
The receptionist was very kind and Larry took care of me immediately once the receptionist informed him I was there.
My Experience - 5.0/5.0 -
Staff were extremely friendly, helpful, and communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done, excellent service
Likely to Recommend - 5.0/5.0 -
Highly recommend this shop
Repair Quality - 5.0/5.0 -
Excellent work, Job well done and on time
Customer Service - 5.0/5.0 -
Excellent customer service, warm welcome and well organized
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes, I was very pleased with the service received from beginning to the end. The first day I arrived at the shop I was greeted by Ms. Rita ( hope I got her name right’) who was soooo pleasant and professional. She is definitely the right person you selected to be the first person people see when they arrive at your shop, a true example of excellent first impression. My car rental was arranged with no problem as I received prompt front door pickup. I was also impressed with the time it took for my repairs to be completed. I dropped my car off on Monday and my repair rep.called and said it was ready on Thursday. My car looked great as it didn’t look like it was ever hit. They washed and wiped down the inside and vacuumed my car. Just top of the line service. I would definitely recommend Gerber to everyone who needs work in their car. Thank you all so much for taking great care of me and my car. 👍🏽👍🏽👍🏽👍🏽💯💯💯💯💯
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Will refer my friends to Gerber for body work
Repair Quality - 5.0/5.0 -
Repair was completed to my satisfaction, vehicle works as expected, and you’re completely satisfied.
Customer Service - 5.0/5.0 -
10/10 Rita and Larry were so nice, cordial, accommodating to my needs and request. They communicated to me the process and kept me informed along the process.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very good service on a timely basis
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Both the receptionist and the estimator were especially kind and efficient. They got the car through the process quickly and well done. A JOB WELL DONE.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can you have the GEICO claim adjuster contact me? I forgot to give to you my receipt for the gas. I was informed when I filed my claim that I should keep my receipt for the gas and give it to you.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am a first time customer and will definitely be back. The professionalism, kindness, and quick service is something to be studied and applied across businesses. Thank you for your service!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
The service advisor is very responsive. However, the work was not done to my satisfaction. There was a scratch remaining from the accident. I contacted my service advisor and she set up an appointment for us to discuss this discrepancy.
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The customer service reps were excellent and communication about status of repair was timely. The labor time however was very disappointing. I dropped my car off on 7/20 to get an estimate which revealed that it would be a a 4 hour labor job. The car wasn’t ready till 7/29 and when I went to pick up - the backup camera wasn’t secured and had to leave it to pick up on 7/30. 10 business days in the shop for a 4 hour labor job is ridiculous. Other body shops order all parts and then when they arrive schedule the work. This avoids inconvenience for car owner and the costs of rental vehicles. Additionally upon closer inspection this evening at home the clear coat has some bumps. A great shop requires excellent customer service, efficient customer service focused processes and strong workmanship. Improvements are needed to make the last two happen.
My Experience - 5.0/5.0 -
Excellent work quality. Finish really early. Thanks very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm sure,I'll recommend you. Very good job and very quick.
Customer Service - 5.0/5.0 -
Nice costumer service. Good coffee for costumers.