Giant Motors

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jorge was very kind and kept me informed of the progress. Very pleased.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jorge took good care of me. Very pleased.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, very personable and great work on the car.

Customer Service - 5.0/5.0 -

So sweet!

Returned Clean

My Experience - 5.0/5.0 -

The process was so easy. Each person so professional and accommodating . Great experience . Will tell everyone about Giant Motors

Likely to Recommend - 5.0/5.0 -

I am recommending to everyone.

Repair Quality - 5.0/5.0 -

the best experience ever. so professional and timely. always responsive and keeping me informed.

Customer Service - 5.0/5.0 -

I was advised how long the work would take, when the parts would come in and when the car was ready. It was cleaned and perfect. best experience ever.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was very polite. They kept their word on a timely frame. They were overall amazing. I will be recommending them to others and I will continue to follow up with them if I ever need them thank you so very much. God bless.

Customer Service - 5.0/5.0 -

Amazing

Likely to Recommend - 2.5/5.0 -

Even the work looks good the time was bad and time cost money

Repair Quality - 4.0/5.0 -

Works was good, but the delivery took too long

Customer Service - 4.5/5.0 -

Customer service was pretty good, but sometimes they didn’t call you to let you lnow the service was not completed and to reschedule a later date for delivery

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

100 percent

Repair Quality - 5.0/5.0 -

Efficient Great job Friendly service Kept me updated

Customer Service - 5.0/5.0 -

Friendly and responsive

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Job was well done

My Experience - 5.0/5.0 -

👍👍👍👍👍👍👍👍👍👍👍👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I highly recommend

Repair Quality - 5.0/5.0 -

They did a great job on my car

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I am totally satisfied. Thank you!

My Experience - 5.0/5.0 -

Thank you for your intentionality, car and communication. The repairs look impeccable and the car drives wonderfully.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service. Super-nice people willing to accommodate their customers - a rare instance in the City of Miami. I will strongly recommend them .

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Finally, a BODYSHOP that really knows how to do fine work I could not find one flaw and to my surprise they even detailed the inside of the car which made me super happy and Jose, a really great guy to deal with very professional and very helpful and had the car done in three days beautiful I will definitely keep this shop in mind. Thank you.

My Experience - 5.0/5.0 -

Amazing experience great service super VIP I’m completely satisfied I recommend Giant motors body shop to everybody thank you

Likely to Recommend - 5.0/5.0 -

I agree to recommend the shop

Repair Quality - 5.0/5.0 -

Thank you Great service!!

Customer Service - 5.0/5.0 -

Professional touch👍

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

Overall, I appreciate the effort and professionalism shown throughout the repair process. Both Jose and Jorge were kind, patient, and genuinely tried their best to make things right. They communicated respectfully, made multiple attempts to correct the issues, and even detailed the vehicle after returning it. That said, after more than two weeks and three repair attempts, the vehicle was unfortunately not restored to its original pre-loss condition. The quarter panel replacement itself appears well done. However, the paint matching process became increasingly problematic. Initially, the bumper was partially painted to blend with the new quarter panel, but the color did not match properly. During the second attempt, the driver side rear door was painted in an effort to blend the repair, and despite additional repainting and approximately four buffing attempts, the color remained noticeably off with a yellow tint compared to the adjacent panels. On the third attempt, the driver’s door was also painted, and it appears the front quarter panel may have been lightly blended as well. At that point, approximately 80–90% of the driver’s side of a nearly new 2025 Honda Hybrid Touring with only 7,500 miles had been repainted for what began as a relatively minor accident. While the color was eventually brought closer to a match, the repeated painting and buffing left both doors showing signs of repair, including slight rippling and reduced luster compared to the factory finish. I truly believe the team made every reasonable effort to achieve the best possible outcome, and I appreciate their patience and customer service. However, the final result still falls short of the vehicle’s original factory appearance and condition.

Customer Service - 4.0/5.0 -

They tried their best but lack quality control

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service , car was finished perfect

Customer Service - 5.0/5.0

Returned Clean