G.O. Crivelli Collision Center

4.7 (312reviews)
90%
3223 Wilmington Road,  New Castle,  PA  16105
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Shop AssistantSparkles

G.O. Crivelli Collision Center is part of a family owned dealership, which in addition to offering all of your collision repair needs, we offer genuine Rhino Linings spray in bed liners, a full service mechanical shop, detail shop, and automobile sales. We also offer towing and have loaner cars for our customers. Our goal is to provide high quality repairs in a timely and affordable manner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (312)

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Experience was great!!

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Everyone was great!

Returned Clean

My Experience

Likely to Recommend

I would definitely recommend G.O CRIVELLI AUTOMOTIVE

Repair Quality

​"I highly recommend G.O CAlVELLI AUTOMOTIVE They recently did body work on my car, and the service was outstanding. They diagnosed the problem quickly, explained everything clearly without pushing unnecessary repairs, and charged a very fair price. The car body work was done perfectly. If you're looking for an honest, skilled, and reliable mechanic, go to." G.O CRIVELLI AUTOMOTIVE

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Returned Clean

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Repair Quality

Excellent work

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Excellent customer service

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They were very nice but communication was not the best. I had to call 4 times and finally stop in personally because I was getting no response/call back on why it was taking so long to get my car in the shop.

Returned Clean

My Experience

Mark is very pleasant and professional to work with. He keeps you up to date on the progress. They did a great job on the repairs and I will highly recommend him.

My Experience

We were very happy with the service from start to finish. Mark is excellent.

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Returned Clean

My Experience

Mark Allen and his workers did the job very well . Mark told me what needed done and once my insurance guys got their signals straight . Then Mark was able to proceed . Very commendable on your team . It’s rare these days . Thanks , Bill Horchler

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The staff are amazing and extremely responsive. I will not go anywhere else for any veh repairs. I refer all family and friends for their outstanding service.

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Kelly and Mark were great and very helpful

Returned Clean

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I already recommend them to everyone

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Excellent service everytime!

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Excellent

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My Experience

Good job. Quick recovery

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All good. Nice job

Customer Service

Nice people

Returned Clean

Likely to Recommend

Repair Quality

Overall, I was disappointed in the repair work and the level of communication. While I understand delays happen, and while everyone I spoke with was nice and respectful, the communication was not timely, and several times I had to call when I did not hear back or unsure of status. I did receive text messages with a link, but the site was often incorrect or outdated with little useful information and instructions, and I still had to call or wait for someone to call me to know what was happening. When the repair was complete, there were visible abnormalities on the replacement tail gate where the surface was indented and wavy in two different places. The gate was a used part and fixed along the bottom, which I knew of, but with more repairs needed to it that should have been done, not confident of the quality of parts used. I am unsure how it got passed through as anyone should have seen the visible damage that remained and should have been fixed or completely replaced prior to painting. After two months without a working vehicle, one month at your repair shop, I was simply tired of the hassles and needed the car back. I accepted a decreased payment of $250 for my deductible just to be done with it. We did test it with a magnet to be sure it was solid and not just body putty, which is the only reason we did not bring it back and raise the issue further. This is not what we expected from a well-known, dealer associated repair shop.

Customer Service

As stated in prior comments related to delayed communication.