G.O. Crivelli Collision Center

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Yes and no. If they need thier car back fast to work then no. If they have a spare car and are able to let the car be worked on for almost one month then yes I’d suggest them bc they do good work

Repair Quality - 3.5/5.0 -

They did a excellent job on the body and mechanics work it just took over a month for me to get my car back

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Mark and his team were great to work with and I had some extra work done. Communication was good which was key with the delay getting the required parts to complete my repairs. A satisfied customer is their goal which they achieved. Many thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mark and everyone very friendly, helpful

Customer Service - 5.0/5.0 -

Everyone were wonderful

My Experience - 5.0/5.0 -

Best service I ever received!! Thank you Mark Allen 😀

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Service dept. was great

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My looks great u did a great job

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The repair on passenger side door still has dent and over spray all over vehicle. Two repairs weren’t even touched. There was white fingerprints on repair that wasn’t touched and console inside vehicle.

Customer Service - 0.5/5.0 -

No one there seems to know what is going on. Tell Me how a vehicle isn’t completely inspected before calling customer to come and pick up.

Likely to Recommend - 0.5/5.0 -

I wouldn't never recommend any use you and adversely I would suggest to someone not come to you

Repair Quality - 1.0/5.0 -

From the start of the process it was kind of a disaster, I try to be understanding I get that mistakes will be made... however mistake after mistake after mistake border line negligence is were we ended up. The time it took to get the initial claim I think was excessive, 4 weeks a I elite it took in total, the first estimate I got was wrong, not wrong in that it has parts of it that weren't right, wrong as in wrong car, not my car, somebody else's vehicle entirely. So then that added weeks onto my wait. I made 6 total trips back and fourth and counting because my vehicle is still not fixed correctly. When I came and picked it up the first time, the hood and front fender were not aligned correctly the bumper was sticking out and weather shipping exposed letting water drain into my engine bay. There were chips in the paint from not being careful during installation there were runs from the paint process nobody cared to check for, there was dimples and small denting and creases in certain oarts of the bumper and all the panels and hood that got painted were severely orange peeled. So you said you fix it make it right so again I miss time at work to drive 40 miles round trip to give you my car for another full week. I come to get it whe. Your done to find you still couldn't get the crease out of the bumper, the paint job slightly better then before and now the fitment better but how did you achieve this better fitment?? You cut pieces of the faste ing parts from the bumper, pop riveted it in then glue the weather stripping down. As to hide the shotty workmanship performed. And the car still isn't right, still not done, 3 months and change from time of the damage being done and over 7 hours of missed work, and probley 75 dollars in gas getting back and fourth to your shop and 1000 dollar deductible paid to you. So in short, you guys should be embarrassed.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service & good quality work.

Customer Service - 5.0/5.0 -

Very nice people. Courteous, knowledgeable and trustworthy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Third time is a charm.

Customer Service - 5.0/5.0 -

Nice open office Not a hint of paint smell. Suggestion, the automated text messages were way off and should be gated at the service manager for release. I know not to rush body shops and other trades. Just let me know when to be there.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mark did an excellent job communicating with us the entire time.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They did a nice job. Even though my insurance paid the entire bill, I thought the price was very reasonable.

Repair Quality - 5.0/5.0 -

Perfect. That section of the car looks brand new.

Customer Service - 4.5/5.0 -

Very nice people

My Experience - 5.0/5.0 -

Cannot thank Mark enough for taking care of my service. He is very friendly and easy to talk to. Give him a raise!

Likely to Recommend - 5.0/5.0 -

Experts in their trade!

Repair Quality - 5.0/5.0 -

Excellent service, Mark was great!

Customer Service - 5.0/5.0 -

Most excellent!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The body shop manager is excellent. Great communication and eager to provide a positive experience. Thank you.

Customer Service - 5.0/5.0 -

Very satisfied with the body shop manager.