Gold Star Sales & Collision Center

4.7 (1,065reviews)

95%

(860) 446-6100

383 Gold Star Highway, Groton, CT 06340

95%

See Photos

383 Gold Star Highway
Groton, CT 06340

Get Directions Email

About Gold Star Sales & Collision Center

See Photos

383 Gold Star Highway
Groton, CT 06340

Get Directions Email

In operation 56 years, 45 years at this location.

FULL COLLISION & MECHANICAL REPAIR FACILITY - WRITTEN WARRANTIES - BODY WORK PAINT WORK, WE WILL HANDLE YOUR INSURANCE NEEDS AND ASSIST WITH REPORTING A NEW CLAIM.

Services

Free Estimates
Insurance Company Assistance
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Reviews (1,065)

Sort By:
Newest
Rating

901 Customers Rated

5 Stars

68.5% Complete

(730)
4 Stars

9.8% Complete

(104)
3 Stars

2.6% Complete

(28)
2 Stars

0.8% Complete

(9)
1 Star

1.2% Complete

(13)
< 1 Star

1.6% Complete

(17)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new after service. The team receives high marks for proactive communication, keeping customers regularly updated throughout the repair process. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. The added touches of cleaning and vacuuming vehicles before return were a pleasant surprise for many. A few customers noted areas for improvement, including clearer automated text notifications and better upfront communication regarding payment policies, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"Outstanding service job was completed. If I could give them a rating of between one and ..." Read more

"... completely satisfied with the work you did on my car. It looks brand new! Definitely a job well done. Thank you! 🙂" Read more

"... ready, I called and was told it wasn't ready. Overall the body work was flawless and customer service was great. I do know texts are automated for a buisness maybe ..." Read more

"... finished before the estimated date. And most notably the work they did I could not tell anything happened. Would 100 percent recommend this company for any ..." Read more

"Excellent customer service - frequent updates, reliable follow-through, good at explaining things to unknowledgeable car ..." Read more

"Before. It was estimated to be completed in weeks and o received within a week."

"... helpful. Kept me in the loop during the entire process. Was finished before the estimated date. And most notably the work they did I could not tell ..." Read more

"Very easy to work with and completed the job ahead of schedule. I would recommend them to others without any hesitation"

"Very satisfied because job was completed sooner than was previously scheduled."

"It was slower than expected or predicted ."

"... great. I do know texts are automated for a buisness maybe look into better communication via texts." Read more

"All my questions were answered, the informative texts were sent and my car was ready on time."

"The staff was very helpful. Kept me in the loop during the entire process. Was finished before the estimated date. And most ..." Read more

"Was not kept informed of the status until I would request it."

"Overall fantastic experience. One but of confusion was, the automated text message stated, Update: Your Toyota is all fixed and ready to come ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication