Girard Ford Collision Center

4.9 (842reviews)

97%

(860) 889-2601

450 West Thames St, Norwich, CT 06360

97%

450 West Thames St
Norwich, CT 06360

Get Directions Website Email

Schedule an appointment at Girard Ford Collision Center

Book Appointment

About Girard Ford Collision Center

450 West Thames St
Norwich, CT 06360

Get Directions Website Email

Schedule an appointment at Girard Ford Collision Center

Book Appointment

At Girard Ford Collision Center, we put you first. We understand that your vehicle is a major investment and that’s why we strive to provide you with the best service available. Walk-ins are always welcome or you can schedule an appointment online/over the phone. We offer complimentary estimates and will even forward our estimate to your insurance company. Haven’t filed a claim yet? We have relationships with most insurance companies and can help walk you through the process. We take limited appointments online as to not overload our schedule. If you do not see an appointment time that works for you, please reach out to us directly and we'd be happy to accommodate!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (842)

Sort By:
Newest
Rating

762 Customers Rated

5 Stars

78.7% Complete

(663)
4 Stars

8% Complete

(67)
3 Stars

1.3% Complete

(11)
2 Stars

0.6% Complete

(5)
1 Star

0.5% Complete

(4)
< 1 Star

1.4% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional customer service, with staff being described as friendly, professional, and courteous. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new or better than expected. Communication stands out as a major strength, with customers appreciating regular updates throughout the repair process via calls, texts, and emails. Timeliness is generally positive, with many repairs completed ahead of schedule, though some customers experienced longer wait times due to parts availability. The shop's attention to detail, including thorough cleaning and detailing of vehicles, consistently exceeds customer expectations. While most feedback is overwhelmingly positive, a few customers noted concerns about vehicle cleanliness upon pickup and occasional communication gaps.

Select to learn more

Service Quality
Timeliness
Communication

"They do what it it takes to make sure that the customer is satisfied with the repair, in my case I needed to go back in to get my alignment ..." Read more

"Consistently great!! Would never use another body shop!!"

"... and kept me updated throughout the whole process. Very high quality workmanship!" Read more

"... started so I understand. But what I didnt like was how dirty the vehicle was when we picked it up. We had to spend a few hours cleaning up dust and ..." Read more

"The work looks absolutely perfect!"

"Ready when promised."

"They were amazing keeping me updated. They finished the repairs in an extremely great timeline."

"First of all the repair took longer than I wanted 1 month understand that I ws told this before it started ..." Read more

"earlier than expected!"

"It was done a day or two earlier than expected"

"The team kept me informed throughout the repair. The repair was completed with high quality. Everyone ..." Read more

"Good communication through a lengthy repair process."

"Great communication and keeping me updated on status."

"... greeted warmly, and at times I was not greeted at all. Communication was often unclear and did not consistently go the extra mile to ensure understanding or a positive experience." Read more

"Loved the constant communication as to the status of the repairs. Bonus that the car was cleaned, did not expect that! ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"They do what it it takes to make sure that the customer is satisfied with the repair, in my case I needed to go back in to get my alignment ..." Read more

"Consistently great!! Would never use another body shop!!"

"... and kept me updated throughout the whole process. Very high quality workmanship!" Read more

"... started so I understand. But what I didnt like was how dirty the vehicle was when we picked it up. We had to spend a few hours cleaning up dust and ..." Read more

"The work looks absolutely perfect!"

"Ready when promised."

"They were amazing keeping me updated. They finished the repairs in an extremely great timeline."

"First of all the repair took longer than I wanted 1 month understand that I ws told this before it started ..." Read more

"earlier than expected!"

"It was done a day or two earlier than expected"

"The team kept me informed throughout the repair. The repair was completed with high quality. Everyone ..." Read more

"Good communication through a lengthy repair process."

"Great communication and keeping me updated on status."

"... greeted warmly, and at times I was not greeted at all. Communication was often unclear and did not consistently go the extra mile to ensure understanding or a positive experience." Read more

"Loved the constant communication as to the status of the repairs. Bonus that the car was cleaned, did not expect that! ..." Read more

Will (Toyota owner) reviewed 8/5/26

Matthew (Nissan owner) reviewed 7/31/26

Thank you to Virginia, Todd, Scott, and the entire auto body/mechanic crew for helping me out, I’m very thankful for your hard work.

Susan (Subaru owner) reviewed 7/28/26

Lee (Lincoln owner) reviewed 7/28/26

Very good communication and the work was done quickly.

Emery (Hyundai owner) reviewed 7/18/26

Michael (Subaru owner) reviewed 7/16/26

Repairs were done in a reasonable amount of time

Michael (Kia owner) reviewed 7/8/26

High quality u will ever get

Everyone was amazing had a good team that got it done the best part was the detailing inside of the car thank you guys for ya hard work…..

Elaine (Honda owner) reviewed 7/7/26

The shop would get a 10. When I first entered the wrong area the workers kept looking at their computer screens without looking at me when I asked them where to go.

The service at the shop was good! The shop workers did a wonderful job.

Paul (RAM owner) reviewed 7/4/26

Charles (Toyota owner) reviewed 7/3/26

Michael (Chevrolet owner) reviewed 7/2/26

Dustin (Chevrolet owner) reviewed 6/29/26

Sean (Nissan owner) reviewed 6/26/26

They did a great job

Michael (Honda owner) reviewed 6/26/26

Scott and team were amazing and quick with the repairs 10 outta 10 would recommend!

Ian (Nissan owner) reviewed 6/26/26

Clifford (Subaru owner) reviewed 6/22/26

Chrismae (Toyota owner) reviewed 6/18/26

Kim (Subaru owner) reviewed 6/15/26

Beautifully done. They even "slicked up" my tires!

John (Chevrolet owner) reviewed 6/12/26

Was going thru family trouble in the middle of the accident and repairs so with the rest of my life being upside down I actually looked forward to dealing with all the people at the collision center and was treated like a king when I did. Told everyone there that they are the best thing going in my world

Catherine (Lincoln owner) reviewed 6/8/26

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Girard Ford Collision Center

Schedule an appointment at Girard Ford Collision Center

About Girard Ford Collision Center

Schedule an appointment at Girard Ford Collision Center

Reviews (842)

762 Customers Rated

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0