Girard Ford Collision Center

4.8 (856reviews)

96%

(860) 889-2601

450 West Thames St, Norwich, CT 06360

96%

450 West Thames St
Norwich, CT 06360

Get Directions Website Email

Schedule an appointment at Girard Ford Collision Center

Book Appointment

About Girard Ford Collision Center

450 West Thames St
Norwich, CT 06360

Get Directions Website Email

Schedule an appointment at Girard Ford Collision Center

Book Appointment

At Girard Ford Collision Center, we put you first. We understand that your vehicle is a major investment and that’s why we strive to provide you with the best service available. Walk-ins are always welcome or you can schedule an appointment online/over the phone. We offer complimentary estimates and will even forward our estimate to your insurance company. Haven’t filed a claim yet? We have relationships with most insurance companies and can help walk you through the process. We take limited appointments online as to not overload our schedule. If you do not see an appointment time that works for you, please reach out to us directly and we'd be happy to accommodate!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (856)

Sort By:
Newest
Rating

773 Customers Rated

5 Stars

78.5% Complete

(672)
4 Stars

7.9% Complete

(68)
3 Stars

1.3% Complete

(11)
2 Stars

0.6% Complete

(5)
1 Star

0.5% Complete

(4)
< 1 Star

1.5% Complete

(13)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for its outstanding service quality, with many noting that vehicles were returned in like-new or showroom condition. The team receives high marks for proactive and transparent communication, including regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several customers noting repairs were completed ahead of schedule. The courteous, professional, and friendly demeanor of the staff is a recurring theme. A few customers noted areas for improvement, including vehicle cleanliness upon pickup and occasional delays in repair timelines, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... and kept me updated throughout the whole process. Very high quality workmanship!" Read more

"Consistently great!! Would never use another body shop!!"

"Keep up the excellent work. My car was delivered spotless; looked and felt brand new."

"Everyone was amazing had a good team that got it done the best part was the detailing inside of the car thank you guys for ya hard work….."

"... I would have liked. And when we picked up the car the car was extremely dirty inside and out. Wish they would have cleaned it before we picked ..." Read more

"They were amazing keeping me updated. They finished the repairs in an extremely great timeline."

"Repairs were done on time and my vehicle looks good as new. Thanks so much!"

"The repair took much longer then I would have liked. And when we picked up the car the car was extremely ..." Read more

"Early than expected"

"... vehicle. I do wish it was a quicker turn around as it kept getting delayed. Great customer service though" Read more

"... communication from the team! I really appreciate the status updates text notifications and the estimated timelines were met with no delays! I couldnt be happier with the service!" Read more

"They communicated every step of the way and made sure I had my truck in time for the holidays. ..." Read more

"The team kept me informed throughout the repair. The repair was completed with high quality. Everyone ..." Read more

"... greeted warmly, and at times I was not greeted at all. Communication was often unclear and did not consistently go the extra mile to ensure understanding or a positive experience." Read more

"... car A lot of times places dont give you updates. They were right on top of it and let me know everything that was going on." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... and kept me updated throughout the whole process. Very high quality workmanship!" Read more

"Consistently great!! Would never use another body shop!!"

"Keep up the excellent work. My car was delivered spotless; looked and felt brand new."

"Everyone was amazing had a good team that got it done the best part was the detailing inside of the car thank you guys for ya hard work….."

"... I would have liked. And when we picked up the car the car was extremely dirty inside and out. Wish they would have cleaned it before we picked ..." Read more

"They were amazing keeping me updated. They finished the repairs in an extremely great timeline."

"Repairs were done on time and my vehicle looks good as new. Thanks so much!"

"The repair took much longer then I would have liked. And when we picked up the car the car was extremely ..." Read more

"Early than expected"

"... vehicle. I do wish it was a quicker turn around as it kept getting delayed. Great customer service though" Read more

"... communication from the team! I really appreciate the status updates text notifications and the estimated timelines were met with no delays! I couldnt be happier with the service!" Read more

"They communicated every step of the way and made sure I had my truck in time for the holidays. ..." Read more

"The team kept me informed throughout the repair. The repair was completed with high quality. Everyone ..." Read more

"... greeted warmly, and at times I was not greeted at all. Communication was often unclear and did not consistently go the extra mile to ensure understanding or a positive experience." Read more

"... car A lot of times places dont give you updates. They were right on top of it and let me know everything that was going on." Read more

Edward (Honda owner) reviewed 9/24/26

Devin (Honda owner) reviewed 9/19/26

They have always been really good to work with. They are very at keeping the customers informed on their vehicle. Very nice people to work with.

Maureen (Chevrolet owner) reviewed 9/18/26

The work was completed and done well.

Fred (Hyundai owner) reviewed 9/18/26

Jeffrey (Nissan owner) reviewed 9/17/26

I was shocked. I used a different body shop last time and they had subpar work. The guys at the Ford place and front office professional and friendly.

Well informed and they gave me updates. The last place I went i had to make the calls

Melissa (Acura owner) reviewed 9/17/26

William (Toyota owner) reviewed 9/11/26

Gary (Ford owner) reviewed 9/10/26

Joann (Ford owner) reviewed 9/8/26

Thomas (Volvo owner) reviewed 9/7/26

Denis (Subaru owner) reviewed 8/31/26

Initial repair was poorly done, loaner car was disgusting and service manager was full of excuses.

Joshua (Ford owner) reviewed 8/26/26

Very pleased with the work Girard Ford completed on my vehicle.

Darien (Toyota owner) reviewed 8/17/26

Repairs were done on time and my vehicle looks good as new. Thanks so much!

Lorraine (Honda owner) reviewed 8/17/26

My car looks like new!

Everyone was attentive & professional.

Will (Toyota owner) reviewed 8/5/26

Matthew (Nissan owner) reviewed 7/31/26

Thank you to Virginia, Todd, Scott, and the entire auto body/mechanic crew for helping me out, I’m very thankful for your hard work.

Susan (Subaru owner) reviewed 7/28/26

Lee (Lincoln owner) reviewed 7/28/26

Very good communication and the work was done quickly.

Emery (Hyundai owner) reviewed 7/18/26

Michael (Subaru owner) reviewed 7/16/26

Repairs were done in a reasonable amount of time

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Girard Ford Collision Center

Schedule an appointment at Girard Ford Collision Center

About Girard Ford Collision Center

Schedule an appointment at Girard Ford Collision Center

Reviews (856)

773 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0