Golden West Collision
In operation 24 years.
At Golden West Collision Center in Sunnyvale, CA you can count on state-of-the-art auto body service. By providing the highest quality parts and materials available and superior workmanship through our highly trained technicians, we will return your vehicle back to you better than ever before. We have restored thousands of vehicles to their original, pre-accident condition. Our impeccable auto body shop repairs have earned us the recognition of the Better Business Bureau.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 4.8/5.0 -
Good progress feedback and on time completion. Thank you.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The passenger mirror was mentioned during the initial evaluation that it had slight damage from the accident, but when the car was returned, it had not been addressed/fixed; however, the damage to the mirror was minimal and did affect the car's function so it is not a huge issue. Also, the car smelled like fresh paint on the interior and the seat cover was dirty with the driver side floor mat having leftover adhesive that could not be removed, upon return. Overall, I am satisfied with the car repair, though.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were super nice
Repair Quality - 5.0/5.0 -
Great customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed on time, regular status updates, quality work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I had to ask you three times to repair my paint that you guys were supposed to fix the first time. There are still imperfections in the paint.There are little pimples and fisheyes spots. There's also an additional nick and scratch on my hood.That was not present when bringing the car to your shop. Your employees didn't seem to care and seemed annoyed that I was asking for it to be fixed again.No one said sorry no one took ownership.No one offered to make sure that this was going to be correct. These are noticeable imperfections.When your employees ask, is there anything else wrong with the car?It should never be the customer's responsibility to point out your own work.You should be inspecting your work before presenting the car to your customers. I am deeply disappointed in both the work.And the experience from your shop. My car has less than ten thousand miles on it. Not only was the paint, not professionally fixed, but I left with new additional damage to my car. That was not present before. Twice. Somebody nicked above my headlight, and I had to point that out to your employees, to fix now. I have another Nick in my hood and a scratch in the hood. That was not there.I I don't know what to do now.I don't trust going back to your shop to touch my car again
Likely to Recommend - 5.0/5.0 -
Golden west collision, are honest, knowledgeable, and trustworthy To me they truly are exceptional! I can’t tell my vehicle was ever damaged. Thank you for being patient with all my questions and took the time to explain , for being friendly and for a great service!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great team, great work and awesome timing. 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Henry is amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I really appreciated how seamless the partnership between Golden West and GEICO made the entire process. I didn’t have to worry about approvals or coordination, which was a huge relief. One area for improvement would be more transparency around the work being done—specifically, clearer explanations of the repair process and more proactive communication about the expected timeline. Throughout the two-week process, Henry was incredibly helpful. He made me feel at ease and confident that everything was being handled well.
Customer Service - 4.5/5.0 -
Henry is great!
My Experience - 0.0/5.0 -
But all my music stations were Spanish probably from workers. That wasn't cool. They didn't clean the seat. My arm rest was opened shuffled through... I don't know what they were looking for. Missing bee nee... I had 2 now 1. Bud customer service in those areas but the repair was good
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Not cleaned from inside as I have it back. Carton peases. All stations are Spanish rather than keep them original where I left them. Last time it was clean everything in place. 10 rating unfortunately not this time
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was easy and predictable. Great overall