Golling Chrysler- Jeep

My Experience - 5.0/5.0 -

Do it right the first time

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

You was very professional

Repair Quality - 5.0/5.0 -

So far I think you did a very good job.I would recommend someone to you

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Not sure. The actual repair itself was good. The intangibles like communication were poor.

Repair Quality - 3.5/5.0 -

The repair itself was good, but there was a scratch on the driver's side door that was NOT there when I brought it in.

Customer Service - 2.0/5.0 -

Communication,communication,communication. The whole process was about 3 months for the repair to be done. I called 3-4 times and was told they would call me back every time, which did not happen. With the scratch, assured me it was already there which it was not.

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

Picked up car mirror didn't work !!!

My Experience - 5.0/5.0 -

Everything was great from start to finish. Customer service was excellent and the communication from the time I set it up till the end was Fantastic.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

It took seven months for parts to come in and the repair was scheduled to be done March 4th and we didn’t receive our car back until today March 25th without an explanation and since it took so long out radio instillation got cancelled without notifying us.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

again, good work but terrible on timing

Repair Quality - 5.0/5.0 -

satisfied with the repair, but not satisfied with how long it took and how long it took compared to what i was told it would take

Customer Service - 2.5/5.0 -

Originally i was told it would take a week or two after parts were received. It took 6-7 weeks for them to even start working on the vehicle after the parts were received. then they forgot to order a grille, then ordered the wrong grille. I was told it would take minutes to put the grille in when they got it, but it took almost a week. Don't commit to times if you can't meet the commitment.

Likely to Recommend - 5.0/5.0 -

Kudos to Paul and his auto repair team!

Repair Quality - 5.0/5.0 -

Paul was extremely professional and nice.

Customer Service - 5.0/5.0 -

Very Professional and welcoming!

My Experience - 5.0/5.0 -

Paul Simms was the greatest. He was very patient and knowledgeable.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

Everytime I called to check the status, no one could give me an answer. All anyone ever said was it's still in service. I left a message on a mangers voicemail and did not get a return call.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Paul Z and the rest of the team were exceptional! They even helped me resolve an issue mid way and completed the work needed on my RAM early. I would definitely recommend the team at Golling.

Likely to Recommend - 3.5/5.0 -

One of the better shops around and we use the service department for our jeep. But I will try 1 more place out before I call this my body shop.

Repair Quality - 3.5/5.0 -

Had to bring back to fix a flaw in the paint that should have been found during the final quality look around inspection.

Customer Service - 2.0/5.0 -

Was never informed at first when to bring my vehicle to the shop for them to start the repairs and I waited a total of 6 weeks before I called your shop and was lied to so I got my insurance company involved and it was like magic . I received a call from you saying your bumper is in can drop your vehicle off on Monday. So, I said sure except that your not replacing my bumper quit lying and admit that the insurance company told you to get the vehicle in. And he said I am not admitting to anything.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The quality was great but what I didn’t like was my part had to be ordered and I waited 5 weeks no one called me or updated me on the status of my parts I kept calling and they told me the same thing they will call when it comes in , then I called agin a week later and they told me the part is in and I can schedule my appointments but if I wouldn’t have called I would have still be waiting. The customer service was terrible and I will never bring my truck back there , I’m giving a1 because of the customer service but the quality of the repair was good .

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0 -

I have been a customer here forever

Repair Quality - 4.5/5.0 -

As far as I can tell the truck seems fine and is operating as it should.

Customer Service - 4.5/5.0 -

Great. Although it took a long time, a month, they were always keeping me in the loop

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0