Goodrich Auto Works LLC.

4.9 (4,835reviews)
99%
7255 Worth Rd,  Bath,  NY  14810
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Shop AssistantSparkles

Goodrich Auto Works is a family-owned collision center since 1977. We offer complete collision, glass, and mechanical repair. OEM and I-Car certified facility, Free courtesy vehicles, Enterprise drop off location. We are a direct repair shop for several large insurance carriers, but we work with all insurance companies. Our goal is to make the repair process as smooth as possible and return your vehicle to you in a timely manner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Subaru

Reviews (4,835)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as outstanding, with vehicles returned looking brand new and indistinguishable from pre-accident condition. Timeliness is generally well-regarded, with several customers noting early completions. The friendly, professional, and knowledgeable staff receive high marks, and value-added touches such as loaner vehicles, insurance coordination, and detailed clean vehicles upon return are repeatedly appreciated. A few customers noted minor issues such as parts not fully fastened, loose fog lights, or slight paint blemishes, and occasional delays due to parts availability, though these were typically communicated proactively and resolved promptly.
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"... best experience Ive had getting a vehicle repaired. The repair work was excellent! The team was extremely professional, and their communication was clear and consistent ..." Read more
"... service! I appreciate the pleasant communication and the quality work each visit! I will continue to bring my vehicles there for any needs and also recommend them to any ..." Read more
"... They were extremely fast getting my car repaired. The only business I trust working on repairs in the future!" Read more
"I was kept updated every step of the way! They were extremely fast getting my car repaired. The only business I trust working on repairs in the ..." Read more
"Calls and texts. I knew every step of the way. They were supposed to start work Jan 12. I picked my car up Jan 6. Customer service was the best. Other companies could ..." Read more
"It was nice to be informed as the work progress. They finished the work ahead of schedule, which was great. I was very satisfied with the work that was done, ..." Read more
"Had to wait one extra day"
"... However, I was contacted about why repair was delayed. I would rather have quality repair versus getting it back on a promise date." Read more
"... supposed to start work Jan 12. I picked my car up Jan 6. Customer service was the best. Other companies could learn from Goodrich." Read more
"... at the time they promised. The staff were amazing! They communicated better, and more often, than the insurance company." Read more
"Love the communication between client and shop"
"... more texts with what's going on with your car! Then 8 days later I get a text saying hey we figured out the day your car should be done which is the 28th which is 2 weeks to fix a new door. ..." Read more
"They were extremely informative, kept me properly updated throughout the whole process, staff were friendly, prompt service, and the actual work is amazing. ..." Read more

Likely to Recommend

Repair Quality

Crash alert indicator on dash

Customer Service

Returned Clean

My Experience

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Repair Quality

They communicated very well and was very accommodating to my needs.

Customer Service

They communicated well and when we left something in the car, they gladly helped us retrieve it while the car was waiting for parts.

Returned Clean

My Experience

No big deal, but the horn doesn’t work. I’m not sure where to look.

Likely to Recommend

Definitely would recommend

Repair Quality

Really satisfied with their service and quality of repair

Customer Service

They were great! Kept giving me updates along the way

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Repair Quality

Amazing service, appreciated the weekly updates, over and above customer care! My car looks brand new, they even washed it inside and out. Thank you!

Customer Service

Returned Clean

My Experience

I would like to thank everyone for their service and excellent skills and their dedication making things come together as a team !

Likely to Recommend

Repair Quality

Highly recommend using Goodrich auto works for your car repairs

Customer Service

Everyone was very friendly, kept you updated

Returned Clean

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Repair Quality

Customer Service

My Experience

Great customer service and support. Friendly service personnel and staff. Love the updates they send you as your vehicle is being repaired. Always let you know how the repairs are going. Would recommend them for any vehicle repair or or other issues.

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Repair Quality

Customer Service

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Repair Quality

My car looks so good, it doesn't look like she ever met a deer! I love the different bumper that got put on! It looks different but I like it better! They even detailed the interior of my car! She feels brand new!

Customer Service

Returned Clean

My Experience

The entire team was fantastic- excellent communication and clarity about what was being completed, timeline, etc.

My Experience

My Experience

The GAW crew did a very good and very professional job on my 2015 Camaro ZL1. And Drew in the office was very pleasant and kept me informed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The entire repair process went very smoothly, They did a great job fixing my truck, Excellent communication, very pleased with the work they did. Thank you

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Customer Service

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Customer Service

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Already did

Repair Quality

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Returned Clean

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Returned Clean

My Experience

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Customer Service