Goodrich Auto Works LLC.

4.9 (4,939reviews)
99%
7255 Worth Rd,  Bath,  NY  14810
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Goodrich Auto Works is a family-owned collision center since 1977. We offer complete collision, glass, and mechanical repair. OEM and I-Car certified facility, Free courtesy vehicles, Enterprise drop off location. We are a direct repair shop for several large insurance carriers, but we work with all insurance companies. Our goal is to make the repair process as smooth as possible and return your vehicle to you in a timely manner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Ram
Subaru
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Email

Reviews (4,939)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and reliable timeliness. Many highlight the high-quality repair work, with vehicles returned looking brand new and damage undetectable. The daily or near-daily updates via calls and texts are frequently celebrated, with customers noting how this transparency reduced stress. Timeliness is well-regarded, with numerous vehicles completed on or ahead of schedule. Customers also appreciate the courtesy vehicles, interior cleaning, and insurance coordination. A few customers noted minor issues such as loose parts, trim not fully fastened, or communication gaps, but these were raised directly by customers and largely resolved promptly by the shop.
AI-Generated from reviews written in the last 12 months
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"Not only was the body work impeccable, the communication from Goodrich throughout the process was unmatched. They kept me ..." Read more
"The workmanship and attention to detail was beyond exceptional!"
"My car looks amazing, the quality of work is amazing."
"... never disappointed with any service! I appreciate the pleasant communication and the quality work each visit! I will continue to bring my vehicles there for any ..." Read more
"Their service is absolutely amazing. Everything from communication to finished product was phenomenal."
"... ahead of time so I could plan accordingly. THEN, it was done two days AHEAD of schedule. Amazing experience! Would highly recommend!" Read more
"Goodrich is wonderful. They fit my car in over two weeks ahead of the set date to start work. All staff are friendly and highly ..." Read more
"I was kept updated every step of the way! They were extremely fast getting my car repaired. The only business I trust working on repairs in the ..." Read more
"Took a bit longer than expected but communication was excellent. Very friendly and professional and did an excellent ..." Read more
"... that it would be done the best of their ability. The vehicle was completed at the time. They specified. Before vacation for us" Read more
"... service department exceed all expectations. They were in constant communication throughout the repair of our vehicle providing updates in real time. It is a rarity that ..." Read more
"... from Goodrich throughout the process was unmatched. They kept me informed every step of the way, from completing the inspection, to ordering the parts, to when the ..." Read more
"Customer service was the best. Other companies could learn from Goodrich."
"... communication between the shop and myself was wonderful. They called often with updates or questions and often sent text messages to check in. On the date I picked up ..." Read more
"I was kept updated every step of the way! They were extremely fast getting my car repaired. The only business I ..." Read more

My Experience

I appreciated the updates on my vehicle. And being able to have the inspection done while it was there. Everyone was friendly and easy to work with.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an awesome job on the car

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very satisfied with the job repair on my car. I would recommend them for a repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would recommend good rich to anybody they do a great job

Likely to Recommend

I tell everyone if they need repairs done take it to Goodrich

Repair Quality

Customer Service

I trust Goodrich they did a good job was very happy with the insurance company they were able to get the job done quickly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They di an excellent job on the repair. Interaction with personnel was great from the front desk to the repairmen. I would not hesitate to take my vehicle back in the future!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Great communication and great service

Likely to Recommend

I have used Goodrich many times and will continue to use. No shop is perfect but GAW is pretty close

Repair Quality

After driving vehicle I realized hoen doesn't work they said they would fix it just have not gotten there yet

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone is so nice! I appreciated that they cared to have everything perfect! So great!

My Experience

They did an amazing job on my blazer. Completely satisfied.

Likely to Recommend

Repair Quality

GAW did an amazing job on my car.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Goodrich Auto Works has excellent customer service. On a daily basis, I would receive a text telling me where my car was in the process. When I came to pick up my car, the body and paint work was perfect, and my car had been detailed and was spotless inside and out!

Likely to Recommend

I have already recommenced you to my friends and family!

Repair Quality

I couldn’t be happier, the car looks absolutely beautiful! And the detailing on the inside was the icing on the cake! Thank you!

Customer Service

I was kept in the loop every step of the way!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you so much! I appreciated how fast you worked and how you kept me updated and I feel like you guys cleaned the inside of my car? Amazing customer service. Ty

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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