Gosch Ford of Temecula
In operation 47 years, 42 years at this location.
GOScH Collision Center's is a family owned business that has been in business since 1964. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 50 years. Our collision center is known for its expertise, honesty, and stellar service. Here at GOScH Collision, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Riverside and North San Diego area's.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 6:00 am - 5:00 pm |
| Tue | 6:00 am - 5:00 pm |
| Wed | 6:00 am - 5:00 pm |
| Thu | 6:00 am - 5:00 pm |
| Fri | 6:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
highly recommended
Repair Quality - 5.0/5.0 -
well done to my expectations
Customer Service - 5.0/5.0 -
very friendly and polite
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job at a timely maner.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good Job
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Good Shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good shop
Repair Quality - 5.0/5.0 -
Very fast service
Customer Service - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
While the repair work appears to be done well and the staff were polite and professional, the overall experience was impacted by significant delays and poor communication. It took 36 days to complete the repair, and a portion of that time was due to the shop holding my vehicle while working through an issue with the insurance company. I also had difficulty getting timely updates and often had to follow up myself. Because of these issues, I would be hesitant to fully recommend the shop without improvements in communication and turnaround time.
Repair Quality - 3.5/5.0 -
The process started off very well, and initially I felt confident in the level of service I would receive. However, as time went on, the experience became frustrating. It took a total of 36 days to get my truck back, which is far longer than expected. The most concerning part was that approximately two weeks of that time were spent with my vehicle sitting in limbo while the shop and insurance company argued over payment issues. I was told that the insurance company either would not pay for a specific scan or would only cover part of the cost. While I understand that these situations can happen, this is not something the customer should be impacted by, especially to the point where my vehicle is essentially held during the dispute. I ultimately had to escalate the issue to a manager to get things moving again, which should not have been necessary. In my opinion, it is not a good business practice to use a customer’s vehicle as leverage in disputes with an insurance company. Communication and resolution between those parties should happen without delaying the customer’s service to this extent. Overall, while the work may have been completed, the delays and handling of the situation significantly impacted my experience.
Customer Service - 4.0/5.0 -
Customer service started off strong, and the staff were consistently polite and professional throughout the process. However, as time went on, communication became an issue. My calls were often not returned, or responses were delayed, which made the experience frustrating. While I appreciated their professionalism, the lack of timely follow-up impacted my overall satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service and I loved the updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was top notch. Laura Rubics our collision estimator was very communicative and deserves 5 stars. I have had multiple cars repaired at this facility and I have always been happy.
Customer Service - 5.0/5.0 -
Customer service was top notch. Laura Rubics our collision estimator was very communicative and deserves 5 stars. I have had multiple cars repaired at this facility and I have always been happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I Thank you so much to the team at Gosch Ford, especially Matthew Thompson, for the outstanding service. Matthew was extremely professional and paid close attention to every detail. My car looks great, and he made sure everything was taken care of from start to finish. I really appreciate the care and effort he put into the process. Highly recommend!
Likely to Recommend - 5.0/5.0 -
I have recommended Gosch many times to my friends.
Repair Quality - 5.0/5.0 -
I have brought my truck to Gosch several times over the years. EVERY time the work has been exceptional and timely. This time, I mentioned to service writer, Laura, I was hoping for the repair to be as quick as possible as I was going out of town in a few days and would need it. Voila! It was done in 2 days. GOSCH BODY SHOP IS THE BEST. Even if it is run by a FORD Dealer. LOL
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Repairs were perfect and customer service was perfect