Graff Chevrolet Bay City

Likely to Recommend - 5.0/5.0 -

I had a good experience. Would recommend

Repair Quality - 5.0/5.0 -

Fixed/replaced my fender and had it done in an appropriate and timely manner. Nice lounge and staff were friendly. Good first time here. Hopefully I dont have to but I would come back for the body shop.

Customer Service - 4.0/5.0 -

They were good but we played phone tag a lot, and got sent to voicemail several times by the body shop. Slightly tedious but overall I still was satisfied

Returned Clean

Likely to Recommend - 5.0/5.0 -

With the experiences I've had with the service dept and bodyshop it's a no brainer where I would go!

Repair Quality - 5.0/5.0 -

They did excellent work!

Customer Service - 5.0/5.0 -

Shannon and her co-workers were all very nice and friendly, the courtesy drivers are very nice and conversational.

Likely to Recommend - 5.0/5.0 -

Always will recommend to family and friends. and take my car only to graff for repairs. I have 5 friends who bought and only take there cars to graff.

Repair Quality - 3.5/5.0 -

They had to re due repairs that were missed and they took care of it, and fixed it and they stand by there repairs! Everyone was really nice short staffed and had a lot going at one time they had my car for over month and I had a rental car and was well taken care by car dealer with my rental as well thru enterprise. I am happy I bought my Chevy trax at Graff and only place I’ will take my car to for body shop, , oil changes, repairs, tires and more. I’m due for new tires on my car next and hoping I can do that thru graff too. I love the car shuttle they offer as well thru graff. I like to thank you for your services not only selling me my car thru them but day 1 taken well care of me when it comes to my car! I appreciate you all so much. You want stand by repairs you want great oil changes tire rotations all your car needs and accessories go to graff! I have nothing bad to say about graff they mess up anything goes wrong they back it and stand behind it, and will fix any problem. Thank you so much for taken care of me and my car.

Customer Service - 5.0/5.0 -

Awesome

Returned Clean

Likely to Recommend - 4.5/5.0 -

I would but really need to provide a loaner, I have a second vehicle but that’s not always the case.

Repair Quality - 4.0/5.0 -

The drivers side marker light isn’t working, maybe just a bulb. The Temperature sensor seams to be reading incorrectly at times like 40 Degrees off , always low. Nothing serious but sometimes annoying.

Customer Service - 4.0/5.0 -

They were always friendly and respectful. The car sat for a week at the lot waiting to Get in , I could’ve used it for that time .

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very impressed with the body work and the time line

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Graff's Bay City body shop was easy to work with.

Repair Quality - 5.0/5.0 -

Waiting on one trim piece to come in and schedule installation to complete the job.

Customer Service - 5.0/5.0 -

Customer service department responded to each of my comments and requests.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

The personal approach and willingness to answer questions was refreshing!

Repair Quality - 5.0/5.0 -

Chris and the team in the body shop appear to have done an excellent job! Will know more as I use my car in the weeks ahead!

Customer Service - 5.0/5.0 -

Chris and body work team appear to have done an excellent job! Will know more as I use my car in the weeks ahead.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

We will be taking our repairs to another Chevrolet dealer in the future.

Repair Quality - 4.5/5.0 -

The repair is fine, but customer service was terrible.

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

truck looked great. they did my oil change before i picked up great cusotmer service

Customer Service - 5.0/5.0 -

great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Graf did very good work on my suv

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0 -

Overall experience was nice. The staff was friendly, the work was very good, but the communication during everything was less than desireable. When we initially came in, we dropped the car off for an estimate for the repair. When I left, I said "So, you'll call us when we bring it back?" Yes. We waited 3 weeks and called back to check, but they didnt know we wanted the service done there so no parts were ordered. We waited about another week or so and the parts came in and we were called. We dropped the car off. Shortly after there was more damage found and we received a call that the estimate was increasing but Graff would call AAA on this. There was no follow up call regarding whar was going on (would we pay more? does AAA cover the additional amout?, etc.). So, I called back a few days later to follow up and was told it was all taken care of. Then, I called back a few days later to check on it and was told they were just going to call me and the car was done. It seemed like the body shop personel was very rushed and busy, which I understand, but the communication is the only thing I was concerned about, everything else was great (I wish Graff had a tracking app, where you could see the progress on your claim/work being done).

Repair Quality - 5.0/5.0 -

Work was great!

Customer Service - 4.0/5.0 -

Very friendly. Communication was lacking on updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Excellence all the way around.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chris was top notch.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

excellent

Customer Service - 5.0/5.0