Graff Chevrolet Bay City
In operation 112 years, 33 years at this location.
Graff Chevrolet Bay City ia a full service collision and mechanical repair facility servicing all makes and models. BIG ENOUGH TO SERVE YOU SMALL ENOUGH TO KNOW YOU!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 3.0/5.0 -
Work was good customer service was bad
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
No one anawered the phone in the body shop
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 2.5/5.0 -
I have had good service in the past.
Repair Quality - 1.5/5.0 -
My husband noticed that the primer was showing through which will require me to bring it back for it to go through painting again. This is a huge inconvenience as I will to find alternative rides to work for another week. Very disappointed.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Am very pleased with finished work.
Repair Quality - 5.0/5.0 -
Am very very happy with the work on my car. And the color matches the rest of the body. My quarter panel and a good part of my suspension had to be replaced. Excellent job. The Communication needs some work as far as answering the phone when switched over to the body shop. The phone was ringing repeatedly with a majority of the time no answer. Was informed the status infrequently. Feel I should have been informed as to the status of vehicle. Aside from that whenever I went in I was treated well and with respect. Will definitely recommend Graff of bay City Mi to others who are looking for a new or used car or service. Went back there today as I asked about some marks on the window and quarter panel. Called ahead and was taken care of today. No more marks, and two lug not covers were missing which was not like that when I brought it in. Was very happy when the body shop manager stated will order it and replace them. Will call when they come in. Thank you thank you graff. Very happy and satisfied customer. I bought the car from this dealership.
Customer Service - 5.0/5.0 -
Need better communication and answering the phone .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very satisfied when I picked it up. There needs to be better communication between Enterprise and Body shop
Repair Quality - 5.0/5.0 -
Still waiting for my reimbursed for my $500. Deductible payment
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They have had my vehicle for over two weeks and did not initiate any conversation as to how the service was coming along. I had to call them and half the time it goes to voicemail and no one calls you back.
Customer Service - 0.5/5.0 -
Same as last question
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Everything went well.
Customer Service - 5.0/5.0 -
Very friendly. Very accommodating.
Likely to Recommend - 5.0/5.0 -
I thought work was slow but everything was good
Repair Quality - 5.0/5.0 -
I thought for the damage to bumper and trailer hitch it was over a week to replace them I thought it could have been done quicker
Customer Service - 5.0/5.0 -
Everyone was good and polite
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Took too long which is fine but never set the expectation that it would be that long just kept saying things to make us happy then never having the commitment met and never having a loaner car available. My niece had her truck in for the same repair at a different dealership and instantly was given a loaner to use
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The service was right on, a couple of phone calls, all was set up and repair work completed!
Customer Service - 5.0/5.0 -
Complete service , within a few phone calls!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Make sure they contact correct person for the vehicle name. All information was given to them at time of repair. Name is Catherine not Douglas.
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was good