Great Lakes Collision Center
Dennis Collision Center is a family owned auto repair business that has been serving the community since 1986. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
There was some confusion as to when my car was ready, as my text messages and online status did not match. Otherwise Jonathan and crew did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
There was some confusion with text messages and online status of repair completion. Online said expected pickup at 5PM Friday, but I did not get confirmation that car was ready by phone or text. Online system did not have ‘completed’ section checked. Since they did not match I had to call Saturday to see if my car was ready.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
9 is for the service department; the body shop staff and their customer service is a 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone is professional, helpful and friendly. My car looks like new.
Likely to Recommend - 0.5/5.0 -
I cant recommend this facility for friends or family!
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Fist of all the car takes longer then expected, and the tech who did the job did i lot of scratches on the car one of the biggest was when he forget to tighten one bolt and he trying to close the door ,the car was dirty at pick up i have to pay one guy to do cleaning and detailing,the carpet in driver side was dirty with white powder and paint , on door one drip line of paint was dried and anybody can see it. The tech painted the driver door and didn’t cover the vin number ? If i want to sell the car the buyer will notice like i changed 2 door ?! ,the job was done by unprofessional tech ! Very disappointed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My vehicle was repaired completely!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Keena was extremely helpful and patiently answered all of the questions I had during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Unable to get parts or when parts were received, they were the wrong parts
Likely to Recommend - 0.5/5.0 -
They also did not respond to my calls when I left voice-mails. It was like my rep John Delgado disappeared and the front desk employees became my rep.
Repair Quality - 1.5/5.0 -
My repair date was. Extended three times. My car had 4 month old food in it from the thieves that stole it when I brought it to the shop. When I told the repair shop about it they made me wait three hours just to tell me they couldn't clean it without an additional insurance claim.
Customer Service - 4.5/5.0 -
My complaints are not with the front desk staff. They were excellent.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This is my 5th Hyundai. I love the product. Bought my current 2023 from you several months ago. This is my first body shop experience. I insisted the repairs be done by you thinking it would be the best experience. I was wrong.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I took my car in on a Monday morning and was told it would probably be ready Friday. I called many times to check on progress. Often told parts were defective needed to reorder or part not available. No one ever called me to give progress even though I was told they would. On Friday WHEN I CALLED I was told it would be ready Monday. This continued until Wednesday when I was told it would be ready on Friday. Two weeks after I took the car in for a very minor repair. When I asked to speak with a manager. Suddenly my car was ready to be picked up that day. Customer service people were all very professional and nice. They tried to help me each time I called. Obviously it was not there. Fault the car was not ready.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
I was originally told the repairs would take 1-1/2 weeks, which ended up being almost 4 weeks - I had to call in each time to get updates, it was never communicated to me - still waiting on the stickers for the back (which I guess there is a problem with the company that makes them) so will have to return once those come in.