Gregg ORR Collision Center - Hot Springs
In operation 11 years, 7 years at this location.
One of two dealership in Hot Springs equipped with a collision center (including any and all brands). Complete sales, Service department for Cadillac, GMC, Toyota, and Dodge models. We repair all makes and models. State of the art, Chief laser frame measuring system, resistance welding machine Heated down draft paint booth. GM & I-Car trained body techs. Our Dealerships are ,a full service, and one stop, shop for all your repair & automotive accessory needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Hated my rental car.
Returned Clean
Likely to Recommend - 0.5/5.0 -
hard no
Repair Quality - 0.5/5.0 -
terrible service, had my cadi for 90 days, when i went to pick up the car, several error code came up, battery dead, had to rent another car for $300, they left food in my car, awful experience
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
2 trucks with identical damage from hail. 2016 Chevy didn't get the busted hood cowl under the wiper blades repaired nor the cracked left taillight. Paint run under the driver door handle and the replaced rain guard s falling out. 2018 GMC has a paint run above the rear tail light and after an all day rain the driver's floorboard was standing in water with a soaked carpet.
Customer Service - 1.0/5.0 -
David has no customer service skills. Talks to women like they are dumb and repeatedly tells you what he thinks you want to hear, if you're the one to call to make inquiries, because he won't call you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
David stayed in contact with me every step of the way. I was always in the loop on status. Do appreciate that kind of service. My 2013 CTS COUPE was restored to showroom status that it was the day we picked it up. They did a wonderful job. Would recommend them to anyone. They are. 5 star collision center as is the Orr Cadillac dealership in Hot Springs where it was purchased. Orr does Hot Springs right.
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service and repair
Repair Quality - 5.0/5.0 -
David did a good job of explaining to me what was wrong and what needed to be done. Keep me informed as the repair proceeded. The repair itself was excellent. I will not hesitate to use their services again
Customer Service - 5.0/5.0 -
David gave excellent customer service keeping me informed as the repair proceeded
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work. Good communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
All the damaged materials were not replaced and I’m having to bring it back and leave it again.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
David was extremely efficient in the procedure to have my repair fixed in a timely fashion that fit my schedule! I really appreciate the courtesy extended me by him, as well as the lady in the office!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great Job
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
This survey is from one week after I received the car. It looks good until now.
Customer Service - 5.0/5.0 -
Very Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Overall great service. I was a little upset when prior to repair I informed someone that error was going off when the car started telling me to contact dealer. Orr Collision stated that car would have to be taken to Orr Toyota and I was under the assumption that the repair team would do that. That never happened so what I thought would be a turn around trip to pick up vehicle ended up being an all day affair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Already done deal facebook family and friends
Repair Quality - 4.5/5.0 -
No problem look like never been in a accident they are good i would pass it on friend and family and facebook they good
Customer Service - 4.5/5.0 -
No comment good