Gregg ORR Collision Center - Hot Springs
In operation 11 years, 7 years at this location.
One of two dealership in Hot Springs equipped with a collision center (including any and all brands). Complete sales, Service department for Cadillac, GMC, Toyota, and Dodge models. We repair all makes and models. State of the art, Chief laser frame measuring system, resistance welding machine Heated down draft paint booth. GM & I-Car trained body techs. Our Dealerships are ,a full service, and one stop, shop for all your repair & automotive accessory needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really great to work with from Michelle to Justin, Great time y’all have Merry Christmas
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good Job on the repair. Good communication.
Customer Service - 5.0/5.0 -
kind, and kept communicating.
My Experience - 5.0/5.0 -
I appreciate the team that took care of me and my vehicle. Professional, personable, and efficient.
Likely to Recommend - 5.0/5.0 -
Only place to go
Repair Quality - 5.0/5.0 -
Did a great job on my vehicle. Staff was attentive and easy to work with.
Customer Service - 5.0/5.0 -
Everyone was very nice and helpful with my questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
You would’ve got a 10 if your front desk woman would’ve been a little bit nicer
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
As I stated before the repair work looks good
Repair Quality - 3.5/5.0 -
The repair work looks great, the only issue I had was that the time of completion kept changing, still not to big of a deal. The last time it changed it was to get done on the 18th. I never heard anything that day or the next and I had to leave on the morning of the 21st for a family emergency. Later that day I received a partial msg saying thank you, but it wasn’t a full msg. The next day which was a Saturday I received a text message asking me to review my experience with Gregg Orr Collision so I assumed my vehicle was done. So first thing Monday morning I called and I was told that my vehicle was completed on Friday and that they had already sent it in to the insurance company. The problem was I was out of town and without someone actually talking with me to schedule a pick up they just assumed I got the message. Anyway because I was unable to return my rental vehicle after the vehicle was completed I was responsible for paying $600.00 dollars for a rental that I was unable to return. I feel that with actual communication and not just messages this could have been avoided and I wouldn’t be out of pocket $600.00 on a rental vehicle from an accident that wasn’t even my fault. Again the repairs look great and I am hoping that writing all this it will prevent this issue from happening to someone else.
Customer Service - 3.5/5.0 -
See earlier comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very thorough work and communication. Also attention to detail was superb! Team did great work!!
My Experience - 5.0/5.0 -
Tailgate handle doesn't work sometimes.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tailgate doesn't work sometimes.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely will !! No doubt!!
Repair Quality - 5.0/5.0 -
They were the best !! Extremely professional...excellent job on my car and I would recommend them to anyone !!!
Customer Service - 5.0/5.0 -
They were attentive and made me feel appreciated as a customer !!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and welcoming. I could not be more satisfied with the work that was done. I would definitely recommend Gregg Orr.