Gunter Automotive Collision Center

My Experience - 5.0/5.0 -

Sarah is the greatest!

My Experience - 5.0/5.0 -

Sarah and Kevin and the whole team worked hard to get my car fixed and in a timely manner. They answered my questions whenever I needed them and went above and beyond to make sure my experience was seamless from beginning to end. I couldn’t thank you guys enough for your help.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

⭐⭐⭐⭐⭐ Overall, I had a good experience with this shop. The staff was friendly, professional, and kept me updated throughout the process. They worked hard to get my vehicle back to me and were courteous whenever I had questions. While there were a few delays, I appreciate their efforts and the customer service they provided. Thank you to the team for all of your hard work!

Customer Service - 4.5/5.0 -

⭐⭐⭐⭐⭐ Overall, I had a good experience with this shop. The staff was friendly, professional, and kept me updated throughout the process. They worked hard to get my vehicle back to me and were courteous whenever I had questions. While there were a few delays, I appreciate their efforts and the customer service they provided. Thank you to the team for all of your hard work!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

loved Sara, she was super helpful with insurance issues and making sure I was taken care of

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Such a courteous staff to work with. Their service beats any collision repair I have had at other collision dealers hands down. You're kept informed with updates on work and can be confident on your promised finish date. Highly recommended.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Passenger side of the front bumper isn’t flush and sticks out some.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Passenger side of front bumper isn’t flush

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

I was not told what was or what not was going to be done to my car. The front end is messed up from the accident and was not repaired. They treated me like I was stupid and they were correct. They blamed the insurance company and the insurance company blamed them and I am driving an unsafe car.

Likely to Recommend - 0.5/5.0 -

I received horrible service from very rude people that did not keep me informed of anything

Repair Quality - 0.5/5.0 -

They did not fix the steering and mechanical issues I am having with the car after the deer went under my car

Customer Service - 0.5/5.0 -

They did not keep me informed about what they were Not going to fix and the manager was speaking down to me like I was an idiot

Likely to Recommend - 0.5/5.0 -

I would never recommend and I wouldn't choose them on my own it was dictated by my insurance and if I ever need to use my insurance again I will request to go elsewhere

Repair Quality - 0.5/5.0 -

Remote start isn't working and I found my cup holder full of nuts and bolts that I have no idea where they came from

Customer Service - 0.5/5.0 -

My messages were ever returned I occasionally got lucky and got through to someone no one ever reached out to me even when my completion dates changed it went from 2 weeks to an entire month

My Experience - 5.0/5.0 -

From the beginning to the end everyone that was involved was very professional and they showed that they truly cared. Everyone communicated with me step by step and they ensured that I was taken care of. Excellent customer service and professionalism.

Likely to Recommend - 5.0/5.0 -

Exceptional professionalism and customer service.

Repair Quality - 5.0/5.0 -

The team treated me very professionally from the first time we made contact, and they always maintained clear communication. Additionally, they ensured that clear expectations were set and that I was well taken care of by the insurance company, making the entire process hassle-free and easy.

Customer Service - 5.0/5.0 -

The team treated me very professionally from the first time we made contact, and they always maintained clear communication. Additionally, they ensured that clear expectations were set and that I was well taken care of by the insurance company, making the entire process hassle-free and easy.

My Experience - 0.0/5.0 -

Turn car down twice, run in the paint and trash in the paint. Then no chrome on my fog lights!! Had my car over 6 weeks!!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Gunters staff kept me informed and finished the repairs sooner than I expected. They suggested I drive it and make certain everything was satisfactory. I would absolutely use Gunters Nissan for repairs again. Both Kevin and Sarah were great to work with.

My Experience - 5.0/5.0 -

The people I dealt with were extremely pleasant, knowledgeable and a complete joy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The only issue was, I wanted my back sooner. However the delay had nothing to do with you all. After all, y’all don’t control the weather. Thank you for your service.

Customer Service - 5.0/5.0 -

Those working for you, are absolutely polite.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

They did an excellent job

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0