Nelson Collision Center

4.8 (1,587reviews)

98%

(276) 666-8350

303 W.Church Street, Martinsville, VA 24112

98%

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303 W.Church Street
Martinsville, VA 24112

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Instant Estimate

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About Nelson Collision Center

See Photos

303 W.Church Street
Martinsville, VA 24112

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 51 years.

When it’s time to choose a repair facility to care for your car, it all comes down to a matter of trust. Having your vehicle damaged is unpleasant enough, without the additional worry of wondering whether the repair work will be accurate and reliable. Here at Nelson Collision Center we want to give you the peace of mind that comes from knowing your vehicle is in capable hands, and the assurance that it will be completely restored to its original performance and beauty. Integrity is the difference between a car that performs like new and one that just looks like it. Though we meticulously restore your vehicle’s original factory appearance, we are committed to delivering more than just a “cosmetic make-over.” We’ll repair your vehicle so it once again meets factory specifications. Once the repairs are complete, you can be as confident of your vehicle’s performance as you were the day you bought it.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Ford

GM Basic

GM Dealer

Honda

Hyundai

I-Car

Jeep

Kia

Nissan

Ram

Scion

Subaru

Toyota

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Website

Reviews (1,587)

Sort By:
Newest
Rating

1,248 Customers Rated

5 Stars

67.5% Complete

(1072)
4 Stars

6.9% Complete

(109)
3 Stars

1.9% Complete

(30)
2 Stars

0.8% Complete

(13)
1 Star

0.3% Complete

(5)
< 1 Star

1.2% Complete

(19)

Customers say

Overall Customer Satisfaction

Customers consistently praise Nelson Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication stands out as a key strength, with customers appreciating regular text message updates throughout the repair process. Timeliness is frequently highlighted, with many vehicles completed ahead of schedule. A few customers noted improvement areas directly from their experiences: occasional delays in completion dates, some instances where vehicles were returned with minor issues requiring a follow-up visit, and a handful of cases where vehicle cleanliness upon return did not meet expectations.

Select to learn more

Service Quality
Timeliness
Communication

"... me updated throughout the entire repair process. The work they did was absolutely amazing and my vehicle looks brand new again. I really appreciate their professionalism, attention ..." Read more

"... to use OEM parts only, which I really appreciated. The quality of their work was outstanding, and their professionalism, attention to detail, and commitment to doing things ..." Read more

"... through coordinating my rental car during the repairs. The quality of the work exceeded my expectations, and my car looks absolutely amazing. I highly recommend ..." Read more

"Nelsons Collision did an awesome job restoring my Rogue to its original state!! From appointment to pick up, I was updated continuously. ..." Read more

"... entire team. We always feel very taken care of and our vehicles come home in excellent condition. Thank you to to entire team at Nelson Collision ..." Read more

"... process. I am very pleased with the repair, looks great! It took less time than expected to fix. I am very happy with the service. Thank you!" Read more

"... excellent. The car looks like new! I appreciate that the repairs to the car was done in a timely manner. I got the car back in 4 days!! Great Work!!!" Read more

"Dates kept changing"

"... had an excellent experience with Nelson Collision! They communicated with me every step of the way and kept me updated throughout the entire repair process. The work they ..." Read more

"I received text messages informing me of the progress and completion of repairs plus a phone call."

"... satisfied with the quality of the repair. Additionally, I appreciate the communication during the process. They kept in touch with me through automated text, which I thought was really neat." Read more

"I received text messages with updates, that was extremely helpful"

"We had to reach out to them for the most part. They did update though."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... to use OEM parts only, which I really appreciated. The quality of their work was outstanding, and their professionalism, attention to detail, and commitment to doing things ..." Read more

"... through coordinating my rental car during the repairs. The quality of the work exceeded my expectations, and my car looks absolutely amazing. I highly recommend ..." Read more

"Nelsons Collision did an awesome job restoring my Rogue to its original state!! From appointment to pick up, I was updated continuously. ..." Read more

"... entire team. We always feel very taken care of and our vehicles come home in excellent condition. Thank you to to entire team at Nelson Collision ..." Read more

"... process. I am very pleased with the repair, looks great! It took less time than expected to fix. I am very happy with the service. Thank you!" Read more

"... excellent. The car looks like new! I appreciate that the repairs to the car was done in a timely manner. I got the car back in 4 days!! Great Work!!!" Read more

"Dates kept changing"

"... had an excellent experience with Nelson Collision! They communicated with me every step of the way and kept me updated throughout the entire repair process. The work they ..." Read more

"I received text messages informing me of the progress and completion of repairs plus a phone call."

"I received text messages with updates, that was extremely helpful"

"We had to reach out to them for the most part. They did update though."

Griselle (Ford owner) reviewed 10/19/26

In the 10 years I been doing business with Nelson ford it has always been a pleasure and a very pleasant experience, every single time. Thank you!

William (Honda owner) reviewed 10/19/26

Good customer service. Good work.

Michael (Toyota owner) reviewed 10/19/26

Tiffney (Ford owner) reviewed 10/19/26

They always do a great job for me. Mark Duncan is the best person to work with! The whole team is wonderful.

Work was great!

Cole (Toyota owner) reviewed 10/15/26

All the staff were very polite. Their system for updating you on the progression of your repairs is wonderful. It really puts you at ease and keeps you in the loop of what is going on. They’re easy to work with and answered any questions I had.

Carol (Kia owner) reviewed 10/13/26

Top tier service from beginning to end..

Kimberly (Subaru owner) reviewed 10/8/26

Hannah (Honda owner) reviewed 10/6/26

Repair looks very nice. I was excited to see the work done, and it was done very professionally at that. I was kept in contact with and was satisfied with the end result. Great work, Nelson Collision!

Sandy (Kia owner) reviewed 10/5/26

My vehicle was fixed quickly and right .

Very easy to work with. Set up time , rental and called as soon as it was ready

Jennifer (Chevrolet owner) reviewed 10/2/26

They did a good job and didn't take long to get my vehicle back

They were good and fast

Francia (Honda owner) reviewed 10/1/26

It was a pleasure working with Nelson. We were kept informed all through the repair.

Nelson was easy to work with and kept in touch with us. We appreciate their courtesy.

Ronald (Toyota owner) reviewed 9/30/26

From the moment we dropped off our car for repair until we picked it up, we experienced excellent customer service. Everyone was friendly and helpful. They worked with us and our insurance company to get the repairs completed in a timely manner. We were able to rent a car at the collision center until our repair was completed which was very convenient. Thanks to everyone who helped us: Jody, Tyler, Izzy, and Olivia. You’re the best! We highly recommend Nelson Collision Center for any repairs needed!

Eduardo (Chevrolet owner) reviewed 9/29/26

Robert (Toyota owner) reviewed 9/28/26

Austin (Subaru owner) reviewed 9/28/26

Communication was great throughout the process, repair work was completed correctly

Connie (Chevrolet owner) reviewed 9/24/26

I was real pleased with the work they done on my car and very helpful

It was a good experience I’m very pleased

Lanie (Subaru owner) reviewed 9/23/26

Not their usual excellent work, but still very good.

Paresh (Mercedes-Benz owner) reviewed 9/23/26

Thanks for taking good care of my car.

Very satisfied

Beverly (Nissan owner) reviewed 9/21/26

Michael (Toyota owner) reviewed 9/21/26

Everything was very smooth clear they had me in and out. Car looks good.

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Nelson Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Nelson Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,587)

1,248 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?