Hacienda Collision Center - Brownsville

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Hood seems to vibrate when I close it and the passenger door maybe needs lubrication because it doesn’t close easily. The front passenger side tire needed 5psi of air.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

Qué todo está muy bien

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I want to share my experience in a factual and transparent way. My vehicle did not have any blind spot sensor errors before the repair. The original damage was limited to the rear bumper area. According to the estimate, the blind spot radar was replaced as part of the repair. However, after picking up the vehicle, multiple driver assistance errors immediately appeared on the dashboard, including Active Blind Spot Detection malfunction, Driver Assistance restricted, and Cross-traffic warning malfunction. These systems were functioning perfectly before the repair. Because of this, I had to return the vehicle to the shop after they had already kept it for an entire week. At this point, it appears the radar replacement or calibration was not completed correctly. Modern vehicles rely heavily on ADAS systems, and proper calibration is critical after replacing sensors. I hope the shop will address this issue promptly and ensure the radar system is correctly installed, programmed, and calibrated so that all safety systems function as intended. I will update this review once the issue is resolved.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Updated Review I want to provide an update to my previous review. After the repair issues related to the blind spot sensor and the need to send the vehicle to BMW for calibration, the shop finally returned my car after approximately two weeks. While the technical issue appears to have been addressed, I was very disappointed with the condition in which the vehicle was returned to me. When I delivered the car, it was immaculately clean inside and out. I take great care of my vehicles and wash them regularly. However, when I picked it up, the car was dirty on the exterior and full of dust inside the cabin. Receiving a vehicle in that condition after a lengthy repair process was a very unpleasant surprise. I do not understand how a customer service process would allow a car to be delivered back to its owner in such a state. Attention to detail and respect for a customer's vehicle are fundamental aspects of a professional repair experience. Even if the technical repair is completed, the final delivery of the vehicle should reflect the same level of care and professionalism. I hope the shop reviews its customer service and delivery procedures so future customers receive their vehicles back in proper condition.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and appreciated the updates

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 5.0/5.0 -

Overall great service

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very nice and attentive staff.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was completely satisfied it’s been the second time I bring my vehicle and will recommend this place 100 percent,the manager Alex and Valdo estimated and the csr Roxanne and the greeter Mariana have been extremely helpful all the way

My Experience - 0.0/5.0 -

Under the grill was missing a part as well the bumper that was just repainted and not replaced feels dented and it is not aligned or sitting well to the point that the corner going towards the hood driver side is lifted but middle section is dented inwards.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I have gone twice to pick up my car and it was missing a part behind the grill (twice) the shop claimed to have it but still forgot to put it twice. Paint had as well some imperfections and parts as well the mounting made parts either to be sticking out to much or push in

Customer Service - 0.5/5.0 -

No body was able to tell me what exactly was missing as well give me wrong information as to what exactly was done to the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

100% yes

Repair Quality - 5.0/5.0 -

Hats off to Hacienda. They did an amazing job on the repair of our Genesis G80 and completed the job in less than 5 days

Customer Service - 5.0/5.0 -

Very courteous and professional atmosphere

My Experience - 5.0/5.0 -

Car was repaired in a very timely manner. Body work on car was great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Automobile was not fixed to expectations.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Horrible job!

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excelente servicio

Returned Clean