Haley of Roanoke Collision Center
Our goal is 100% customer satisfaction with quality repairs in a timely manner. We work with all insurance companies and work on all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | Closed |
Reviews (206)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Still nor completed
Customer Service - 5.0/5.0 -
Awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great friendly service!
Customer Service - 5.0/5.0 -
Great friendly service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not for insurance work. I was lied to by everyone.
Repair Quality - 0.5/5.0 -
I am not happy. I was assured by Erie insurance and by Haley that genuinely Toyota parts would be used. When I picked up my truck, the bumper was not aligned properly and had rough edges. When I inquired about it, I was told an aftermarket bumper had been used. I don't care who blames who, but I got screwed. I seriously doubt I'll ever use Haley again. What a cheap move. I'd expect this from Berglund but not Haley!
Customer Service - 2.0/5.0 -
Same as previous answer. Service folks were decent.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My tire pressure thing is on I haven’t had my car for awhile so I understand but it’s nitrogen and I don’t know where to fill it.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Y’all forgot to fill up my tires
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super satisfied with how fast you guys worked. I know insurance was a little hard to get in touch with but quality of work and how timely it was repaired was excellent!
Customer Service - 5.0/5.0 -
Very informative. Also asked me about other services needed to be done on my car!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I have no doubt that I would recommend Haley and I will return my car again if needed
Repair Quality - 5.0/5.0 -
I was really happy for the service that I had at. I told them that I needed it as soon as possible and they turned it around in 2 weeks
Customer Service - 4.0/5.0 -
When I first came over it seemed like everybody was confused. The insurance said need them there which I have progressive. Then when I got there no one knew what I was doing. Sit there for 3 hours
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
My repair job looks perfect and my car was clean inside and out. I do wish however, the recall repair could have been done also. we requested this be done but somehow it was not.
Customer Service - 1.5/5.0 -
The customer service staff were pleasant and helpful however, someone failed to make a notation to have the recall repair done and I will have to make another appointment to have that done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Specifically with the efforts made by Chuck on my behalf! Great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Highly satisfied!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Again Chuck was great and made it an enjoyable experience overall
Repair Quality - 4.0/5.0 -
Chuck was great to work with!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great! Done in a very timely manner and associates were very helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall, it was an good experience.
Repair Quality - 5.0/5.0 -
The car looks like there was never any need for a repair. Everything looks great.
Customer Service - 5.0/5.0 -
Everyone was courteous and professional.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I had to call Haley on two occasions to receive an update as to when the car would be ready for pickup. I had a rental car and needed to plan ahead to drop off and have transportation by another person to get to Haley. I felt Haley could have done a better job communicating when the car would be ready for pick up and keeping me informed over the course of the week while the car was in for repair.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
We were given an estimated time of 1 1/2 weeks for the repair. I understand damaged parts were sent which is no fault of anyone at Haley's. However, the communication to us, the consumer, was very poor. It took 2 months to get our truck back. It looks great but customer service is dying everywhere these days. But yet without the consumer, there would be no business. Hopefully, they improve.
Customer Service - 2.5/5.0 -
This is the 2nd survey. Our truck came out great. But the customer service is severely lacking. We were told 1 1/2 weeks for the job. Apparently damaged parts were sent and had to be reordered. That is no one's fault. But there was no communication. We had to call sometimes leaving a message that was not returned. It's frustrating being a consumer these days. Customer service is a thing of the past. But without customers, there is no business. Hopefully Haley's works on gaining customer service skills. Not sure if we would go back.