Haley of Roanoke Collision Center
Our goal is 100% customer satisfaction with quality repairs in a timely manner. We work with all insurance companies and work on all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | Closed |
Reviews (206)
- Sort By:
- Newest
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Slow but does good work
Customer Service - 4.5/5.0 -
Always having to leave messages
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kevin Torrey and Brooklyn super supportive and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
It’s probably the same everywhere
Repair Quality - 3.0/5.0 -
The front door wobbles when you open and close it. It doesn’t close smoothly. The back door is stiff. When I picked the car I took it to Brambleton Imports to check out in case I wanted to trade in. They alerted me to these adjustments that need to be made. I drove it straight back to Haley and showed it to the girl at back left desk. Very very nice by the way. She said, no problem to adjust. Bring it back when you are back from the beach
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
All ok.
Repair Quality - 5.0/5.0 -
Good job.
Customer Service - 5.0/5.0 -
Very good.
Returned Clean
My Experience - 0.0/5.0 -
Very good job but took forever. Very unfair to make an appointment in the summer then when I arrived on time to say- you have 10 cars ahead of you. Who does that? Never have I been treated so poorly and cavalierly with my time.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The work done on my car is really good. I greatly appreciated how clean my car was when I picked it up. While the completed work is good, I do wish communication was better. I received text messages when I dropped my car off and once I picked it up. I received no communication while my car was at Haley. I phoned 3 times over the course of the 2 weeks my car was there to get updates on my car's repair.
Customer Service - 3.5/5.0 -
Each employee I spoke with face-to-face or over the phone was nice and helpful. But, as I mentioned, no one reached out to me to provide that status of my car's repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
The insurance adjuster worked a deal where Haley Toyota would price match OEM parts for the repair and was verified when I called to schedule repair. However, I had to pay extra $59 for an OEM part. I checked my bill and it was not even included in the bill, only the $200 insurance deductible was there. How can I get a refund?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
When phone calls were answered, everyone was pleasant..although many times there was no one answering or returning my calls.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Repair has been fine, but it took 7 months to fix a 3 week repair.
Customer Service - 4.5/5.0 -
They were good to inform that the car still wasn’t repaired
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
Happy to get my car back.
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0 -
They did a good job.
Repair Quality - 4.5/5.0 -
The collision center did a great job overall. The parts fit like they were designed to. They could have done more with the needed parts, I was told that parts availability was an issue. I hope to get the remaining parts, there was a couple of small clamps that are needed. I was told that they are on order. The people were friendly and they listened to my concerns. The body shop manager was very helpful.
Customer Service - 5.0/5.0 -
They were there when I came in. They were able to answer my questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I do have a question about a place on my car. I will stop by
Customer Service - 5.0/5.0 -
I am very happy with service and paint job. Ms Barker and both gentleman in same office were all helpful and great to deal with.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
I had a wiring for my subwoofer and camera at the back. However, all those wiring are under the rear covers now. I cannot access those wires, hence, I cannot connect subwoofer and the camera.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and I am well pleased with my repairs. Special thanks to Tori and Kevin in the body shop dept. they kept me well informed. Who knew that deer hitting me would cause such property damage to my RAV 4! Five stars, to the staff and mechanics to help get me back on the road, again!!!!
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0 -
Thank you