Haley of Roanoke Collision Center

Likely to Recommend - 2.5/5.0 -

I think the work is quality, but my opinion whether justified or not is that they are not very efficient. There should be a better way to streamline the process

Repair Quality - 2.5/5.0 -

I am satisfied with the repair, but not with how long it took to complete.

Customer Service - 2.5/5.0 -

I would have like to have been contacted about delays that were going on. The car wise app would tell me a certain day and then all of the sudden it get pushed out a few day and it would be a week later and still not ready

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Poor communication and it took 3 weeks to complete when a 1 week turnaround time was promised.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I appreciate all the good service and follow up from Tori and Kevin

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Wet long wait time and painted around a spot on the bumper that easily could have been repaired if I was notified

Customer Service - 2.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m very appreciative for the work done in my car. The entire team was very polite and professional. Special thanks for Mr. Kevin and Tori . I will recommend Haley Toyota definitely to everyone. Thank you so much ! 😊

Likely to Recommend - 5.0/5.0 -

Extremely clean. Windows were so clean thought they had been removed or were not raised. It was a pleasure getting behind the wheel of such a clean and repaired auto. EXCEEDED my expectations.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was outstanding. Responsive, attentive and followed up with me on all issues weather raised by me updates on vehicle. Made me feel as if I was top priority . Exceeded my expectations. BEST experience I ever had at a repair shop. Experience I ever had at a car repair.

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.0/5.0 -

I had called the repair shop right after I dropped my truck off and asked if they could have it inspected before I came to pick it up once it was done. I was told it would be inspected and the day I called the shop to say that I was going to have to pick it up because Enterprise had texted me to let me know July 1st was the last day I could have the rental, it wasn’t inspected and it wasn’t washed or vacuumed out like it normally has been in the past when I have had to have my vehicle worked on. I was highly disappointed with this experience this time.

Returned Clean

My Experience - 0.0/5.0 -

Communication on the status of my repair with the body shop could have been better. They told me they would have receipts ready to go in the car when I picked it up today, that was not the case.

Likely to Recommend - 4.0/5.0 -

Previously I've been very pleased with HCC's repairs. After this experience I would just tell them to call for updates almost every day.

Repair Quality - 4.5/5.0 -

New headlights weren't aimed properly when I picked it up. It was off by a lot. Also there was a drip of something on back door and there was some paint mist on back bumper cover. Had to return for it to be taken care of.

Customer Service - 5.0/5.0 -

Melanie, Kelsey and Kevin were very patient with me and addressed all my concerns. Thank you. Also, I asked for service to rotate the tires, which I was told they did. However, they didn't replace the window sticker or reset the maintenance notification (or do anything else!).

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I’m pretty disappointed with the collision center at Haley Toyota. I had brought my Tacoma here for a repair after an incident with a deer, the damage was mostly just the front bumper. I was informed it would be a week and it would be done, which ended up being about a month. My truck was also left in the parking lot over the weekend with the keys in the ignition while it was being repaired. When I was on my way to pick it up they didn’t apply the pinstripe on the driver fender, which the dealership is 45 minutes from my home and I was almost there. They allowed me to pay for it and I’d pick it up after work since I was working second shift. I go to pick it up that night and my fog lights aren’t plugged in or aligned properly, my passenger fender liner wasn’t bolted in at all, my grill was still sticking about an inch over the hood, and still has a scrape on the bumper. I was told to bring it back and they would take care of it. I took it back and they said they would have to order another replacement headlight thinking it’s causing an issue with the grill. They said to pick it back up until they received it, and said they would leave the keys in it for me to pick it up. I get there that night and the keys aren’t in it, I had to drive all the way home and get the spare. It’s a month later and my truck still isn’t repaired properly and I still do not have my key. I called today and the person I spoke with said they will have to make a phone call and they would call me back. I really want to like Haley Toyota and to do business with them for a long time, but this ordeal has been very disappointing and stressful.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

Quality is a solid 9. Honesty about repair time a 4.

Repair Quality - 4.5/5.0 -

Since the headlights were replaced with new ones. Even though they weren't damaged. I wished you would've replaced the fog lights with new ones. Other than that, the repairs were great.

Customer Service - 3.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Car looks good, just took way longer than expected.

Customer Service - 2.0/5.0 -

Every time I would call they would say the workers weren’t there working on my car or they were at lunch. Would say they would call me back and update me on my cars status but never did. Once my father started calling we finally got answers.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 2.0/5.0 -

Since we have had it at your shop when taking a curve the passenger door warning says it’s open when not. This was not an issue when we took it in. Seems the door pin was moved and not aligned back.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0 -

After muitlpe issues with Haley regarding the 2021 Sienna that I purchased brand new off the lot, I would not recommend.

Repair Quality - 0.5/5.0 -

Our vehicle was scheduled to come in on 1/2. They had about 2 weeks prior to dropping off to order the part needed. We didn’t not receive our vehicle back for almost 3 weeks after calling several times for updates and estimated dates for completion. We also advised prior to drop off that we needed an oil change and inspection as per our warranty. Both of which were overlooked and extended the time in the service dept. We were also advised that when we dropped the vehicle off they were going to complete the detailing of the vehicle which was not done at all. Needless to say we were not pleased with our service or time our vehicle was in Haley’s dept.

Customer Service - 1.0/5.0 -

Personnel interaction was par with the exception of the run around we received and them overlooking requests for oil change and inspection as well as being promised a detailing of the car which did not happen.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

It took 5 months.

Customer Service - 4.5/5.0 -

They were always cordial.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

She was lovely to work with.

Likely to Recommend - 3.5/5.0 -

Work could be done a little quicker

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0