Hall Automotive and Collision
In operation 103 years, 10 years at this location.
Welcome to the Hall Family! We strive to be the ultimate source for all things Mazda and Volkswagen, and that includes having the only factory-certified Collision Center in Southeastern Wisconsin. Accidents happen, so we make sure that when a vehicle leaves our Collision Center it looks like nothing ever happened. Our skilled, I-Car Gold Certified technicians use top grade materials and Mazda and VW factory parts combined with environmentally friendly water-based paints that ensure durability and superb color matching. We offer loaner cars, courtesy shuttle service and FREE estimates with no appointment needed. We work with all insurance companies and are direct repair with many. Once your claim is filed, all we need is your claim number and we can take care of the rest. We strive to make an accident as painless and possible, we work for you, not the insurance company.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Price was a little higher than what CHATGPT said it should be, but competitive. Repairs done extremely quickly. Thank you.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional courtesy and effort to satisfy.
Customer Service - 5.0/5.0 -
Flawless execution and cleaned car inside as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very happy with my repair and how fast it was done. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Will never return myself and will actively tell others to avoid after what I have experienced
Repair Quality - 0.5/5.0 -
Less than 1 year old car came in to have door panel replaced after an unfortunate collision with road ice. Terrible communication throughout the repair process. Insurance claim stated it would be an 8 day repair. No updates along the way and had to call on day 10 to ask when it would be ready. At pick up car not pulled up near the door. Receptionist asked if we saw it when we came in and after we stated no didn’t help us locate it. Was awkwardly double parked in the back of the lot. I would happily live with poor communication and customer service if it meant a quality repair. Unfortunately the repair was even worse. The originally damaged panel as well as the now blended back door are riddled with paint defects. There is dimpling and sagging throughout the clearcoat and the previously undamaged plastic trim is now covered in scratches as if it were simply thrown on the garage floor. Upon returning to have these issues addressed was told by management that it wouldn’t have left if he had seen it that way and agreed it needed to be redone. Communication continued to be terrible as I had to call myself a week later for an update after not being contacted. Further, beginning while the vehicle was with hall for repair we now have multiple warning messages in the Mazda app and lights on the dash indicating an issue with the front lighting system stating take it to the dealer. At this point still waiting for the original repair to be corrected and now have warning lights on the dash and two additional in my opinion damaged body panels on a less than 1 year old car purchased from hall with 10,000 miles on it. All this for the low price of almost $4,000 paid between our deductible and insurance. If I could take this car anywhere else for the rework of this repair I would. This was an elective repair to fix one damaged door panel. Now I have 2 damaged door panels, a damaged fender, damaged trim, and warning lights on my dashboard.
Customer Service - 0.5/5.0 -
See previous answer. I did all of the communication as there was none from Hall
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Work was done fine, but lack of communication worries me.
Repair Quality - 3.0/5.0 -
Detailing was great. Repair was only half done. One of the parts is on back order. Problem I had with this was the lack of communication that was given to me. I was never told this was the case and when I picked up the car and payed, I was very surprised to see the back bumper not done. I had to go back in and request for someone to tell them. That is when I found out about the part being on back order
Customer Service - 2.0/5.0 -
No communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We waited 4 months for a headlight assembly. Unacceptable and no communication unless I called. I will never buy a Mazda again