Hamden Auto Body

4.9 (1,080reviews)
97%
2111 Dixwell Ave,  Hamden,  CT  06514
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Shop AssistantSparkles

In operation 5 years.

Services
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru
Tesla
VinFast

Reviews (1,080)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The staff receives high marks for being professional, friendly, and knowledgeable. Communication is a standout strength, with customers appreciating regular text, email, and phone updates throughout the repair process. Timeliness is largely positive, with many vehicles completed on or ahead of schedule, though a few customers noted delays, often attributed to insurance or parts availability rather than the shop itself. The complimentary interior and exterior cleaning surprised and delighted many customers. A small number of customers raised concerns about communication gaps during progress checks and accountability for unexpected issues, reflecting direct feedback shared by those individuals.
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"... and kept me informed throughout the entire process. The quality of the repair exceeded my expectations. My car looks showroom-ready! Their attention to detail and commitment to customer ..." Read more
"... anything—everything has always been handled reliably and with excellent quality. Their customer service is outstanding, and they consistently follow through with updates. ..." Read more
"The quality of work and customer service were fantastic. The staff are diligent, personable and are justifiably ..." Read more
"... expected to find myself in. From the very beginning, they were responsive, friendly, and made the entire process so much easier. They kept me updated every step of the way, handled ..." Read more
"Everyone at Hamden Auto Body was professional, knowledgeable and courteous. They did a great job."
"Very good at keeping me informed by text, email and phone call"
"Most definitely!!! They use a texting system where they continuously keep you updated about what is being done to your car!"
"... Body kept me informed during the entire process. They communicated clearly and provided updates along the way, which made everything easy and stress-free. I always ..." Read more
"Vague answers when progress checks and ETA requested throughout"
"Poor communication and no accountability . This leads to poor customer experience"

My Experience

My Experience

Likely to Recommend

Repair Quality

Did a excellent job on wind shield replacement

Customer Service

Oren and staff were great

Returned Clean

My Experience

Great service… would definitely recommend you!

Likely to Recommend

Repair Quality

Great service!

Customer Service

Returned Clean

My Experience

Came in with a scratched up bumper from someone hitting my car. They were able to work seamlessly with my insurance to replace my bumper quickly and it looks amazing!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent work. Reasonable price and very professional staff

Likely to Recommend

Repair Quality

Excellent work. Reasonable price. Very professional staff

Customer Service

Excellent communication

Returned Clean

Likely to Recommend

Repair Quality

Very efficient operation

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

10 out of 10 you get a 12 out of 10 you guys do superior work trusted and if anyone’s looking for a great place to go Hamden auto body is your place

Likely to Recommend

Repair Quality

Very professional staff very knowledgeable, staff and great work snd it looks like it never even happened

Customer Service

Very knowledgeable staff ,very professional staff and their work is beyond excellent their work as if a crash never happened!

Returned Clean

My Experience

Very knowledgeable about insurance process and tgere physical work on my kia was amazing

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It was good

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very convenient, took care of everything with dealing with insurance to getting the rental car ready. Very professional with everyone on time to work and ready to go, answering calls with knowledge of my vehicle and repair status. I was just surprised at how long the repair took, which exceeded the estimate by 2 business days, with 5 business days taken just to take apart the vehicle and have insurance come by and confirm the estimate.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

It was done in a timely manner at the price I was quoted

Likely to Recommend

Repair Quality

they do perfect work on time at the price quoted. Communication is an A+

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Smooth process

Customer Service

Good

Returned Clean

Likely to Recommend

Repair Quality

Excellent repair quality. Attention to detail!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent Care and communication. Things were done when promised. Updated given when received. Cars in excellent condition.

Customer Service

Returned Clean