Harr Collision Center
In operation 66 years.
Harr Collision Center is a family owned auto body repair business that has been in business since 1960. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 60 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Harr Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Worcester area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service I received was spectacular...from arranging for my rental car to coordinating the repairs that were covered by insured and those that were my own responsibility, and the short time that it took to complete the job. Everything went so smoothly. Thank you! Sue
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle body work was fantastically fixed.
Customer Service - 5.0/5.0 -
The staff were very friendly, and knowledgable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great but it took a lot longer to fix than we expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend their service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Completely satisfied with the work done to my car. The customer service could’ve been better although it seemed like they where doing the best they could with the workload they where given. Thank You!
Customer Service - 4.5/5.0 -
It would’ve been nice to have more confident answers directly from the person on the case instead of generic answers. However like I had stated, they seemed to be trying to doing their best with their daily workloads.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 2.5/5.0 -
The tint on my window was ripped
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I'd like to see how you handle a dissatisfied customer. Angel was direct and didn't act like he didn't see anything wrong. Marissa tried at first to smooth the corporate lingo out (give her credit for that) but once I asked her not to do what that service girl tried to do with the ding, she helped and went to get Angel. I did get an apology when I got the car back and I felt it was sincere. But how did that even get past your QC process?
Repair Quality - 1.0/5.0 -
I've never given this low a rating and struggle to do so. The 1st time I came to pick up the car, I was surprised by the unprofessional job that you tried to give me. I absolutely understand it was a terrible job to have to accept. USAA Ins paid low initially, add to that Harr service made a ding in my car then refused to pay to fix it, making you eat the cost. In the end though, you had USAA pay for fixing your mistake, when really they should have paid for a new bumper to begin with (and given the cost of your mistake, basically would have covered it). Most of the time, a company is measured by how they manage to rectify their mistakes and Angel did do that. He didn't try to justify what I saw or minimize the issues. He knew it's a car with 3100 mi, bought at Harr.
Customer Service - 5.0/5.0 -
The survey is oddly written. 10 is satisfied? Are you saying that is the goal here, just satisfaction and not something more? That's too bad because while your actual body shop left much to be desired, your customer service crew made up for it in spades ♠️
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excelente job