Hawk Collision & Frame

4.7 (208reviews)
96%
77 O'connor Rd.,  Fairport,  NY  14450

In operation 64 years.

We are a Heavy & Light duty Collision center. Our shop is a 60,000 sqaure foot shop that can handle anything that comes through our doors. We have two 50' frame cages and precision measurment instruments to read and correct any type of frame damage. Trust us because we've been doing this for over 60 years!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (208)

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I cannot endorse a business where a repair may cause a new issue that then becomes the customer's burden to solve.

Repair Quality

I've had a very disappointing experience after my car was serviced. Although the repair process itself was positive, I noticed as soon as I picked up the car that the liftgate now pops open every time the car is locked. When I mentioned it, I was surprised to be told that it was now my responsibility to take the car to a dealer to prove the problem was a result of the accident or your work. I had hoped your team would at least take a moment to investigate, but the issue was dismissed entirely. For this problem to appear at the exact moment I received my car back feels like more than a coincidence. Frankly, I feel abandoned with this new problem. This has turned a good experience into a very negative one, and I would be hesitant to recommend Hawk to friends or family as a result.

Customer Service

everything up until I was told to take it to a dealer to prove the issue was great. That is what bothered me

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Repair Quality

quality work, very good communication throughout the process

Customer Service

great communication and assistance with all insurance forms

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good

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very good

Customer Service

very good

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Timely, professional, great communication. Seamless

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Excellent communication!

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As always… Great service and communication. Top-notch repair. And… You detailed the inside of my car! Wow. Thanks again, Jim.

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Timely. Clean. No drama.

Customer Service

Timely, clear, pleasant

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The damaged part of the car was fixed to look as good as new.

Customer Service

Friendly and professional. I appreciate I was kept informed when schedule for repairs was delayed due to incorrect part being delivered.

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Clone Matt

Repair Quality

Matt was amazing!

Customer Service

Matt was fantastic!

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Great organization! The staff is very friendly and consistently shows that they care! The quality of their work is excellent! I highly recommend Hawk Frame and Axle!!!

Customer Service

Class organization!