Hawk Collision & Frame

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0 -

I would recommend you in a heart beat every one was extremely help full

Customer Service - 5.0/5.0 -

Wonderful

Likely to Recommend - 5.0/5.0 -

Oh definitely tell everyone to get their car fix there from now on

Repair Quality - 5.0/5.0 -

The repairs were done with care and looks brand new no little flaws that some shops think you won’t see and then you notice them but it’s too late.

Customer Service - 5.0/5.0 -

Absolutely amazing they even clean your car inside as to prep for pick up. It felt like I pulled out dealership parking lot. I have never had one body shop do this.

Likely to Recommend - 3.0/5.0 -

I could. I'll talk about the shop to others, about my thoughts. I don't know. I could go back for repairs to get to understand the shop better. It is vitally important to have a good place to go. So often, when someone talks about a great experience with a shop, I know I perk up. I, for one, have had to rely on used cars in hopes that when buying one, it will work out and when repair, service comes up, I could have comfort knowing I won't have unnecessary repairs or junk repairs.

Repair Quality - 5.0/5.0 -

I have looked the repairs over. I didn't do as thorough a look as I could have so far but what I saw I was impressed with & if I read some of the 'worksheet' correctly, It appeared to me to have had clearcoat put on over painted surfaces. I am hoping the material used to help smooth over some imperfections, is a premium material that will last. I would be so disappointed if the car rusted there when it probably wouldn't have had the hit & run hadn't happened.

Customer Service - 3.0/5.0 -

Some of this might be a repeat because somehow this page just disappeared from.the screen. I don't think I deleted but could have. My rating of Dave doing customer service both when I dropped off the car & when I picked it up. I received excellent service when I first got there, the 1st time ever @ the shop. I was so impressed. I felt valued, respected, generally there were no 'flags' I felt. I really liked the shop & expansion plans(shows to me there is good business going on) it was professional and friendly & I felt at ease. He was willing to listen to an issue w/ car & offer suggestions. When picking up, I felt rushed, unimportant, only somewhat listened to. I had ins. Paperwork that had a return deadline that had to have info. from both of us. I wanted copies of that form(only rec'd info I gave him, not completed info,)copy of the bill(rec'd ). I did feel rushed out. There was definitely a different vibe then. I do understand when any place is busy & time is short. There are ways to work with a customer regardless. I didn't feel I was being heard. Some actions made me question why they were occuring. Interestingly, I had no questions in my head leaving after 1st going there but did when leaving. Service matters. I worked with the public most of my working years. It didn't matter what was internally going on(that usually messed with my workflow). I gave thought early on after 1st going there that I might have wanted to make a change to start going to Hawk... because it is close to my home, after moving to the area fairly recently. I wanted to get an idea on costs, labor/ hrs, satisfaction with repairs, quality, easiness with techs., those who I would see & work with, comfort & importantly, honesty throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks good as new, and the front end personnel are kind, friendly, professional. They made me feel like their sole goal was making me happy. And they crushed it!

Customer Service - 5.0/5.0 -

My car looks good as new, and the front end personnel are kind, friendly, professional. They made me feel like their sole goal was making me happy. And they crushed it!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and very pleased with the repairs

Customer Service - 5.0/5.0 -

Great communication and updates

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will tell everyone.

Repair Quality - 5.0/5.0 -

Truck looks amazing! All star staff! Highly recommend!

Customer Service - 5.0/5.0 -

Rockstars!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did what you said you would do, and did it very well. Can’t ask for more. As this was the first time we did business with Hawk, it was a great first impression. Very professional, and appreciated. You kept us up to date, even when we didn’t ask you. Good customer service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice job and great people

Customer Service - 5.0/5.0 -

Compassionate

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have used hawks twice for different accidents and they have done an amazing job.. my car came out the same way it did the day I picked it up at the dealer

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was fast and communication was easy! Car looks great and the people were even better. Highly recommend!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Prompt communication and excellent workmanship.

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0