Hawk Collision & Frame
In operation 64 years.
We are a Heavy & Light duty Collision center. Our shop is a 60,000 sqaure foot shop that can handle anything that comes through our doors. We have two 50' frame cages and precision measurment instruments to read and correct any type of frame damage. Trust us because we've been doing this for over 60 years!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and as new.
Customer Service - 5.0/5.0 -
Hawks went above and beyond to ensure I was updated on everything. Very friendly and helpful.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
I would have preferred more regular updates considering the unique circumstances surrounding my vehicle repairs. However when I did speak to the company representative he was extremely professional and thoughtful and dedicated to providing the best service possible.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Took longer than I thought it should to complete work
Customer Service - 5.0/5.0 -
Very friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Haven't had any issues so far since picking up the car, 🙂
Customer Service - 5.0/5.0 -
The receptionist was helpful, awesome and patient!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Staff were friendly but that’s the best I can say. I went to a geico suggested shop and I believe it was clear there’s a deal to work out the lowest quality work and it showed in this experience. Based on the reviews I’d bet if it were out of pocket repairs you’d do a great job but I’d be hesitant to test that theory
Repair Quality - 2.0/5.0 -
Had to decline the vehicle the first time due to 1) bumper being mounted a full 1.25” below the front body panels revealing a huge scratched up gap (confirmed with another Silverado on the lot that this gap was over double factory). 2)the solution for front frame damage to tow hook mounts was to simply lop off the damaged areas with an angle grinder, do no reinforcement, and 0 attempt at rustproofing the new bare metal from the “work”. Didn’t expect me to check under the truck, especially with the lower clearance from the miscounted bumper.
Customer Service - 3.5/5.0 -
You guys didn’t give me too much of a problem when I declined the vehicle the first time. Didn’t go out of your way at all or apologize for the hack job on the frame mounts but were receptive and not argumentative at least. Friendly on the phone and messages throughout the entire time in the shop
Likely to Recommend - 3.0/5.0 -
Final result was very good but we would have been given a car back with not good quality repair had we not spoken up and asked for it to be done again.
Repair Quality - 4.5/5.0 -
Took almost 3 weeks, but end result very good.
Customer Service - 2.5/5.0 -
Came to pick up and quality of repair was terrible. Left for another week to have good result. Would have given me car with terrible fix if hadn't spoken up.
My Experience - 5.0/5.0 -
The color match is perfect. We did notice that you squared off the new left side and did not copy exactly the curvature of the right. Or for that matter the old piece.. which had been removed and could have been used as a template. None the less at a quick glance it looks nice
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
The passenger door behind driver would not open from the inside after reapairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top marks in all categories: the work, communication , price, timeliness. I worked for some excellent car dealers in the past, and none of them were run as well as Hawk.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am the manager of AAA Penfield, and had my car towed to you because of your ratings, your history in the business and because a dear friend of mine used to work for Hawk and always spoke proudly of his company. . I'm always interested in experiencing the customer service that is given by non approved AAA collision garages and while I'm confident the vehicle was well repaired, there was a complete lack of communication regarding my car for approximately 1 month. No associate called me with updates and after 10 -12 days, I would finally call. My accident occurred 10/11 and I was finally able to pick up my car on 12/14. The rental had to be returned after 30 days and I had to borrow cars from friends. I don't know hiw long a repair takes, but was told shortly after insurance approved the repairs, that all the parts were in. Communication is everything I feel that was lacking.
Likely to Recommend - 5.0/5.0 -
Didn’t know about them before but would 100 percent go back.
Repair Quality - 5.0/5.0 -
Great communication and service.
Customer Service - 5.0/5.0 -
Great people