Headway Collision Center

4.9 (422reviews)
99%
3682 Washington Rd,  Martinez,  GA  30907
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At Headway Collision, we're not just a regular paint and body shop; we're the artists who transform your car into a dazzling work of art. Our team of 8 highly skilled professionals and a 2-man paint team is passionate about vehicles and dedicated to delivering top-notch quality workmanship that exceeds customer expectations. Headway Collision boasts of all new equipment and resources, allowing us to complete all repair work in-house. With our cutting-edge technology and extensive experience, we're here to provide the best paint and body services the industry has to offer! We place customer needs and safety at the highest level.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (422)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and phone updates throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new and paint matching perfectly. Staff professionalism and friendliness were recurring themes across reviews. Timeliness was also a strong point, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional communication delays, color-matching issues, and parts installation concerns, but these were far outweighed by the volume of positive feedback received.
AI-Generated from reviews written in the last 12 months
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"Customer service was great! Repairs look so good you can't tell it was ever damaged. Repairs were completed ahead of time. Basically, ..." Read more
"... done to my standards, and I was not disappointed. The paint job was perfect, and the detailer did an amazing job. I am so glad I chose Headway to fix my vehicle." Read more
"... around and the updates on Tuesdays and Thursdays. My car looked better than ever and the inside was very clean. I would recommend them10xs over." Read more
"The color of the repair does not match the original paint color and you see the difference on color. Communication ..." Read more
"... look so good you can't tell it was ever damaged. Repairs were completed ahead of time. Basically, Headway is awesome!!!" Read more
"... with the insurance company paying for my damages. It was completed ahead of schedule. My bronco looks brand new. Highly recommend them. Wow. Iam just so pleased with ..." Read more
"... repair. However, the process took a very long time. Waiting almost two months to complete the repair was a lot, and the delay was frustrating. I would appreciate ..." Read more
"... updated on the progress made on the repair of my jeep. They were able to complete the repair before the proposed date of completion. I was very happy that I used Headway ..." Read more
"The quoted 3 to 4 weeks and it was ready in 2.5! I loved getting weekly updates from them about the timeline and where my vehicle ..." Read more
"... was updated thoroughly during the entire process communication was the best I have received in a long time thank you for a great experience. Everyone was very ..." Read more
"You guys kept me informed every step of the way. You had great communication every Tuesday and Thursday. Id give you 5 star rating."
"From day one to the end! Top notch service! I was always updated and call returned promptly. I could not have asked for better updates. Everything ..." Read more
"... Communication!! Professional and super nice staff but there were a lack of communication which caused delays in my vehicle being repaired. I received text stating ..." Read more
"... paint color and you see the difference on color. Communication is terrible. Weeks later and I am still waiting to hear from the establishment on how this issue ..." Read more

My Experience

My Experience

Perfect job, super nice staff, considerate and professional. I was dreading the whole thing and they made it so easy. THANK YOU!!!

My Experience

Headway is by far the best collision center in Augusta. The work was impeccable, they kept me informed every step of the way, the staff was courteous and professional. My car was ready when promised. My husband is a stickler for a clean car and they returned it as spotless as when it was brought in. I would give them more than 10 stars in each category. Perfection!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication! Fast and reliable service!

My Experience

The repair updates and completion was excellent. Very great experience.

My Experience

Great customer service and great quality. Work was done quickly and at a very reasonable price point.

Likely to Recommend

Repair Quality

Thank you for the prompt attention and great care taken with my car repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service, communication, and overall experience. Highly recommend for all your auto body repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Fixed it too fast, cost me a days rental car feešŸ˜

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle looks the same as it did before it was damaged.

Likely to Recommend

Being a bit late is the only thing holding you back from a 10

Repair Quality

Good work and staff was courteous

Customer Service

Staff was nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Totally excellent service!

Customer Service

They were friendly and helpful .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will recommend Headway every time.

Repair Quality

Excellent job and couldnā€™t be happier with the repairs to my truck.

Customer Service

Awesome customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

On a scale of 1 to 10 your company is a 15 You are light years ahead of any other paint and body shop.Scott deserves the credit for putting together such a great team of professionals. He is a true Southern gentleman May God bless all of youā€™!!!!

My Experience

My Experience

Great job. Car looks like new

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I felt very comfortable and trusting giving your company my truck to repair. I don't say that lightly because I went to 2 other companies before y'all, getting estimates and asking questions. They failed because I am a female and I know my truck...it's 19 years old. They didn't reply to a couple questions. The employees are very friendly, knowledgeable, and welcomed at Headway. Thank you again for great service.

My Experience

You guys kept me informed every step of the way. You had great communication every Tuesday and Thursday. Iā€™d give you 5 star rating.

My Experience

They were prompt on my scheduled time and it took about the exact time that they estimated it would. Very friendly and helpful and kind!! I would recommend them!

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