Heck's Collision Center

4.9 (886reviews)
97%
2701 Porter Mountain Rd,  Lakeside,  AZ  85929
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Shop AssistantSparkles

In operation 22 years.

Heck's Collision Center is a full service Auto Body and Collision repair shop located in NE Arizona. We have been in business since 2004 and are family owned and operated. All of our equipment meets the requirements needed to repair todays cars including aluminum bodies. We spray water based PPG paint and have a climate controlled spray booth to be able to restore your cars finish to as close to factory as possible.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (886)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or like the damage never occurred. The friendly, professional, and courteous staff received frequent commendations for making customers feel valued and at ease. Communication was a standout strength, with text updates and proactive calls keeping customers informed throughout the repair process. Timeliness was largely positive, with several vehicles completed ahead of schedule, though some customers noted delays due to parts availability or insurance processes. A few customers mentioned minor issues upon pickup, such as residue, missing parts, or sensor errors, which were promptly addressed. The added touches of interior cleaning and detailing were frequently highlighted as a pleasant surprise. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... downtime for my car. And the results were spectacular. Communication, courtesy, and quality are their greatest strengths, and I will definitely be back!" Read more
"... we took the time to check out the repairs. I was completely blown away by the quality of the repairs. The repairs are completely undetectable. The finish ..." Read more
"Detail was unsatisfactory. Adhesive or putty was left on door trim. Also looks like buffing compound over length of ..." Read more
"The people are polite, but my car was released from their shop with a calibration error on the sensors and blind spot detection, had to bring it back and ..." Read more
"Excellent experience with Hecks. Very professional and knowledgeable. Work was top notch!"
"... So I rate my customer experiences on that. Heck's regular texts on the progress of my vehicle repair blew me away and really equated to my kneeling at my customer's ..." Read more
"... repairs. As soon as you drop off your vehicle they are texting you their progress and if anything changes they will call you and let you know. I will be highly recommending them ..." Read more
"I heard nothing from the car was there to the car is ready for pick up. Not a word in-between. From Monday afternoon ..." Read more
"Excellent communication during the whole process and friendly. No surprises. Very good estimates. I called them ..." Read more
"... finished even before the completion date that was given. Communication was done through text and I received frequent updates" Read more

Likely to Recommend

I would not hesitate to recommend he Collision Center as a first choice for repairs

Repair Quality

it was very enjoyable working with all of you. I will not hesitate to recommend you to others. Thank you for all you did. It was greatly appreciated.

Customer Service

I would not hesitate to send other people there. It was a very pleasant experience. Thank you for the good job that you did. Everyone there was very friendly and nice to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything went fine with the repair and everyone kept us informed and was pleasant. My only problem is is that when we came to pick it up the battery was dead. We have charged it several times and it will not stay charged. The battery was fine when we brought it in so I don't know why this is a problem now. Not sure what they did that caused the battery to do this. But we never had a problem with it not starting until we went to pick it up and it was dead. We had to get one of your tecs to jump start it

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I highly recommend Heck's Collision Center. They did a fabulous job repairing my Porsche. The entire process was professional and friendly. Great customer service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I very much appreciate the hard work and time you put into repairing my Subaru thank you all so much.

My Experience

My Experience

I trust Hecks Collision Center. Everything is explained in advance and you can trust them to follow through. As unpleasant as an accident or fender bender is, they're the experts to contact. Totally satisfied. Follow through

My Experience

Likely to Recommend

Repair Quality

Customer Service

None

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Went above what I expected

Customer Service

Very helpful and helped with any questions and needs I had

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have had work done at Heck's in the past, and I would go back to them without hesitation for any future needs.

Repair Quality

The repairs to the minor roof dents were excellent

Customer Service

The staff at Heck's were great to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy and it looks great! Thank you very much!

My Experience

I appreciated Shane wanting the car to be perfect and redoing the paint on the bumper. The car looks amazing. A job well done!

Likely to Recommend

You all did great work. My car looks new again!

Repair Quality

My car is beautifully fixed. I appreciated Shane making sure everything was done right even though it took an extra day. I was informed of progress throughout the process and felt confident that everything was done correctly.

Customer Service

Customer service great and very helpful. They answered all my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We haven't driven the car vary much but it looks OK.

Likely to Recommend

Repair Quality

The office girls were friendly and thorough

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience!! Thank you!!

Likely to Recommend

Repair Quality

Great service! Thank you!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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