Heck's Collision Center

4.9 (851reviews)
97%
2701 Porter Mountain Rd,  Lakeside,  AZ  85929
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In operation 22 years.

Heck's Collision Center is a full service Auto Body and Collision repair shop located in NE Arizona. We have been in business since 2004 and are family owned and operated. All of our equipment meets the requirements needed to repair todays cars including aluminum bodies. We spray water based PPG paint and have a climate controlled spray booth to be able to restore your cars finish to as close to factory as possible.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (851)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or showed no trace of prior damage. The staff receives high marks for professionalism, friendliness, and making customers feel valued throughout the process. Communication stands out as a key strength, with proactive text and call updates keeping customers well-informed at every stage. Many customers highlight repairs being completed ahead of schedule as a pleasant surprise. A small number of customers noted areas for improvement, including occasional delays, minor finishing oversights such as residue or glass left inside vehicles, and isolated sensor or calibration issues requiring return visits. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... downtime for my car. And the results were spectacular. Communication, courtesy, and quality are their greatest strengths, and I will definitely be back!" Read more
"... car back after the repairs were completed, we were amazed at the quality of the workmanship. We couldn't be more pleased with the outcome of this experience." Read more
"Cant say enough about how pleased I am not only with the work that was performed but also the staff and their customer service! Very easy to work with ..." Read more
"The level of customer service is above any that I have ever experienced. There were weekly updates on the status and the estimated ..." Read more
"We never felt like a bother and we were treated very respectfully."
"... the repairs. As soon as you drop off your vehicle they are texting you their progress and if anything changes they will call you and let you know. I will be highly recommending them ..." Read more
"... So I rate my customer experiences on that. Heck's regular texts on the progress of my vehicle repair blew me away and really equated to my kneeling at my customer's ..." Read more
"I heard nothing from the car was there to the car is ready for pick up. Not a word in-between. From Monday afternoon to Friday ..." Read more
"Auto emails came out, not really keeping me informed of progress"
"They did a fantastic job in the repair and communicated the whole time."

Likely to Recommend

I would not go anywhere else

Repair Quality

Heck's collision was amazing to work with. Hassle free, beautiful work and they completed the job 5 days ahead of schedule. 100 percent amazing ! I would not use anybody else on the mountain. I highly recommend Heck's

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Although I’m waiting for one part the overall experience was great, including regular updates. One suggestion is to send progress photos.

Likely to Recommend

Repair Quality

Very friendly staff. Excellent work. I highly recommend them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Team at Hecks was very professional and nice. They did a great job on my 2012 Cadillac. Craig Heck explained why it took longer than expected and his crew showed me what they had to do to make my car right. Thank you to the whole team from the front desk to the back!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Job well done everything looks perfect am happy with the services and repairs Thank you and all the team members of Hecks Collision Center

Customer Service

Job well done

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I'm coming back

Repair Quality

Customer Service

See you in a couple of months for back bumper

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

So far so good. Just picked the car up today.Looks really good so far. Everyone very nice.

My Experience

Truck turned out perfect. And ahead of schedule. Extremely happy with every aspect of our experience with Heck’s!

My Experience

The whole experience was great. They did everything that I was told they would and very quickly.

My Experience

The staff were all lovely. Driving me back and forward . All with great attitudes!! Thanks to all of them 😃😃

Likely to Recommend

I already have

Repair Quality

Every one was very nice

Customer Service

Above and beyond helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you. Nice job.

Likely to Recommend

Repair Quality

Nice job

Customer Service

Nice job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I will recommend Hecks to anyone who needs their services.

Likely to Recommend

I already have a friend who has brought her car in

Repair Quality

Customer Service

My Lexus had mostly cosmetic damage and it came out beautifully

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would not at all recommend.

Repair Quality

It has a very loud rattle that's very concerning. The mechanic said he didn't hear it before giving it back to me. I'll have to drive around with this very annoying, and frankly stressful, rattle for the next week until he gets me back in.

Customer Service

When I was called and told my vehicle had arrived, I asked what the process from here would be. The woman said, "well, it's an older vehicle, so they'll probably just total it." No one at all had even looked at the vehicle yet. That was a little crushing to be told that. I cannot afford a new vehicle and the damage was only mechanical.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

The work looks fantastic… your two gals up front running the show… both of them are a class act. I couldn’t be happier with the experience.

Likely to Recommend

Absolutely

Repair Quality

My car looks like new

Customer Service

Best ever! Every person I talk to treated me like I was the most important person there

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Friendly staff, great work and had it done when promised.

Likely to Recommend

Repair Quality

Quick and great service.

Customer Service

Friendly and nice, Always answered all my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We always appreciate your quality work and friendly staff. We’ll gladly recommend you to our friends and family!

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