Hendrick Collision Center Birmingham

4.9 (3,689reviews)
98%
201 Sunbelt Parkway,  Birmingham,  AL  35211
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Shop AssistantSparkles

In operation 48 years.

Hendrick Collision Center is proudly located at 201 Sunbelt parkway in Birmingham AL. Our goal is to provide the highest quality, with the best customer experience possible for your repair. We proudly service all makes and models and ensure the quality is over quantity. We provide a high level of customer communication during the repair process by including text and email messaging with our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Honda
Hyundai
I-Car
Infiniti
Kia
Nissan
Nissan GTR
Subaru
Tesla
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Email

Reviews (3,689)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text, email, and phone updates throughout the repair process as a standout feature. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new and repairs completed with great attention to detail. Timeliness was also a strong point, with numerous customers noting their vehicles were completed ahead of schedule. The professionalism, friendliness, and helpfulness of the staff were repeatedly commended, with many customers expressing they would return and recommend the shop to others. A few customers noted areas for improvement directly from their experience, including occasional delays beyond the estimated completion date, inconsistent proactive communication in some cases, and isolated quality concerns such as misaligned panels or parts requiring follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... was genuinely amazed by the quality of the work. The repairs were flawless, and the vehicle looks absolutely amazing. The attention to detail and craftsmanship exceeded ..." Read more
"Everything was fixed using manufacturer parts, including the frame. The detail to perfection was noticeable and greatly ..." Read more
"Excellent workmanship, perfect paint match, outstanding attention to detail, and some of the kindest staff Ive ever dealt with. ..." Read more
"The service was stellar and the work is excellent!! I will be returning if I have any work to be done ..." Read more
"... rep would be engaged with this process; however, your customer services was so great, I did not have to deal with that rep at all. Thank you for a seamless process." Read more
"I asked if they could get it ready a day earlier than was scheduled and they made it happen. Thank you."
"It got delayed by 2 days from the original day but they kept me updated on progress"
"Was told it would take two weeks but it took four weeks. Was told I would be called when ready but no one ..." Read more
"Everything seems great so far. Appreciate how quick I was able to get my vehicle back."
"This was the first time I have experienced the constant communication regarding what was going on with my car while being repaired. It was a breath of fresh air ..." Read more
"... way around the world while the work was being done, I always knew exactly what the current status was on the work that was being done and the anticipated date of completion." Read more
"Most Communicative and clear shop I have ever worked with. The status updates and urgency are unmatched. I was ..." Read more
"... The My car looked brand new when I got it back and they kept me updated thru the process with text. This is the second time I used them and both times ..." Read more
"... great to work with. The people get a 10 out of 10. The communication system through SMS was confusing. I received duplicate messages. I was never sure if ..." Read more

My Experience

Gary was very thorough and professional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Friendly and kept me informed along the way.

Likely to Recommend

They not only fixed vehical, they detailed it!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gary and his team did a wonderful job fixing my damaged Tesla. They kept me informed every step of the way with professionalism and common courtesy. I will use them again and recommend them to anyone who needs their services.

Likely to Recommend

Repair Quality

Gary and his team were professional and courteous. They did a great job repairing my Tesla and I’d gladly use them and refer them again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gary and Kaitlyn were always updating me on status and helping me through the repair. Appreciate them showing as much care for my car as I would as the owner. Good culture.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gary is wonderful to keep me up to date with the process of the repair. He’s detailed and answering my questions.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was outstanding. The front desk was very helpful and very welcoming when you came in Jake service representative was completely awesome. Everything was done down to detail. We could not be happier. The car came out looking great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and professionalism.

Likely to Recommend

Repair Quality

Great customer service and professionalism

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the ladies at front to Bradley. They were top notch. I have told everyone I see since I picked my car up until tonight, I told them if they need body work to use Hendrix. Thank you

Likely to Recommend

Repair Quality

Bradley and the ladies up front were very helpful and super nice

Customer Service

Bradley and the ladies up front were very helpful and super nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I would highly recommend Hendrick Collision! I could not have been more pleased with the work the team did on our Subaru. Honestly , it looked like a brand new car when they were finished. The price was reasonable, the employees were professional and the car was spotless, inside and out, when I picked it up.

Likely to Recommend

Definitely!

Repair Quality

I would highly recommend Hendrick Collision and could not be more pleased with the work they did on my Subaru. It now looks like a brand new car!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone was so helpful. I knew what was going on with my truck. Thanks to all who helped to get my truck out on time

Likely to Recommend

Repair Quality

Very professional Responsive Perfect repair

Customer Service

Very professional Perfect repairs Responsive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

For sure anyone that asked me or I would definitely tell them to go here

Repair Quality

The staff esp Darian were so helpful. She deserves a raise.

Customer Service

The staff esp Darian were so helpful. She deserves a raise.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Gary Shelley was amazing. He kept me informed during the entire repair time. He over delivered and I could not be more satisfied. I know this is a complicated car and he made sure that everything was perfect. Highly appreciate his kindness and professionalism.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a wonderful job on the body work and pleasant every step of the way

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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