Gerber Collision & Glass - Hoover
In operation 85 years.
Gerber Collision & Glass - Hoover offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Fantastic experience
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I was pleased with the workmanship. The onlt negative is that the timeline was pushed back twice, which was frustrating. However, I apprexiated that Andrew kept me updated on the progress.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Andrew was wonderful, and the repair work is perfect. I will recommend to my friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Not. Finished yet
Customer Service - 5.0/5.0 -
Not finished yet
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great, communication was excellent, i felt informed and take care of the entire time.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
No I received my vehicle with a check engine light on the dash and it would not crack or turn over after being told it was ready after having to wait 2 extra days because parts haven’t arrived I know what reason I brought my vehicle why am I leaving with more problems and not even leaving with my vehicle
My Experience - 5.0/5.0 -
Andrew was fantastic and always so informative and helpful. I received updates regularly which has never happened with other places. He made sure it was completely fixed before releasing it. The entire staff were so nice. The other locations were rude. Totally satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The workmanship is fantastic. Communication-outstanding. It was after the fact, when I realized my car had ants in it that made me unhappy. Sprayed and vacuumed, drove away and 10 minutes later returned for a second spray and vacuum. Still see a few , but nothing like initially. The gentleman who dealt with me the second time was extremely apologetic. If this is an ongoing problem which I was told it was, cars need to be parked elsewhere or spraying needs to happen daily until the problem is eradicated. Customers should not experience this after dealing with an already upsetting collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Worked looked good and was finished ahead of schedule. Everyone was easy to talk to and communication was clear.
Customer Service - 5.0/5.0 -
The worked looked good and it was completed ahead of schedule. Everyone that I communicated with was easy to talk to.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Gerber did not inspect the repair on my car before calling to let me know it was ready for pickup. Got to the shop and clearly saw paint ripples in other areas. The plastic molding was not flush with the car either. Now I have to bring the car back for correction on these and will need a loaner vehicle. I was given a rental car by the insurance company of the person that hit me - everything was on their insurance and I have had no out of pocket nor should I. I am scheduled to bring my car in and am trying to confirm I will indeed get a loaner from Gerber. I have no spare vehicle - am a single parent and cannot be without a car.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything worked smoothly
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and everyone went above board to make sure everything was completed in a timely fashion. The car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work!
My Experience - 5.0/5.0 -
Zero complaints. Personable staff, prompt progress notifications, and excellent work.
Likely to Recommend - 5.0/5.0 -
I've already referred a friend to Gerber.
Repair Quality - 5.0/5.0 -
Very professional, friendly and accommodating staff and excellent work. I'm already referring friends.
Customer Service - 5.0/5.0 -
Very friendly and personable. They do a good job of keeping you updated on the progress of your repair.