Gerber Collision & Glass - Hoover
In operation 85 years.
Gerber Collision & Glass - Hoover offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service, fantastic repair!
Customer Service - 5.0/5.0 -
Amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
4th time to use them in 10 years. Theres a reason I keep coming back! Excellent work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice job. BTW it is Alejandro and not Olejandro.
My Experience - 5.0/5.0 -
OUR ESTIMATOR WAS AWESOME. SHE KEPT USE INFORMED AND WHEN WE PICKED UP, SHE WALKED US OUT AND EXPLAINED EVERYTHING THAT WAS DONE VERY INFORMATIVE.
My Experience - 5.0/5.0 -
The entire experience was great. Very efficient and the communication was perfect. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every step of the process was professionally managed. The truck looks great. Thank you.
Customer Service - 5.0/5.0 -
Everyone was great.
My Experience - 5.0/5.0 -
Great communication! The text updates were really nice to get. The whole experience was quick and easy. The repair job was wonderful! I only have one complaint. When we picked our vehicle up, there were ants everywhere inside our van! Its probably just from where it was sitting, and its not really a big deal, I just wanted to let you know! Thank you again for everything! We will definitely recommend you!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Repair was well done but would have appreciated better updates regarding delays and the status of my car. Was not expecting a 3 week fix
Customer Service - 3.5/5.0 -
Repair was well done but would have appreciated better updates regarding delays and the status of my car. Was not expecting a 3 week fix
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lisa in the office was very professional and helpful. Had problems getting a rental car because my insurance set it up at the wrong place in Bessemer. She heard me on the phone and asked me what my problems were and I told her. She said give me a minute and she went out and made a call and came back in and said they transferred your information from Bessemer to Hoover and someone would be there to pick me up. 10 minutes later someone was there. When I got there. Had to wait a bit but the car that they gave me suited my needs very well. A big five star to Lisa, and also the repairs on my vehicle look great. Will definitely recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair itself looks really good for the door but the rubber bit flying off every time feels not so great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for the great work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Staff complained to me about my insurance at every opportunity, but they did not return phone calls. They quoted me a pickup date and then told me it was the wrong date because they didn’t know about a part that needed to be ordered. I had my bumper replaced, and it was not aligned when returned, and they didn’t replace the badges on my car.
Repair Quality - 0.5/5.0 -
Staff complained to me about my insurance at every opportunity, but they did not return phone calls. They quoted me a pickup date and then told me it was the wrong date because they didn’t know about a part that needed to be ordered. I had my bumper replaced, and it was not aligned when returned, and they didn’t replace the badges on my car.
Customer Service - 0.5/5.0 -
Staff complained to me about my insurance at every opportunity, but they did not return phone calls. They quoted me a pickup date and then told me it was the wrong date because they didn’t know about a part that needed to be ordered. I had my bumper replaced, and it was not aligned when returned, and they didn’t replace the badges on my car.