Hendrick Collision Center Birmingham

4.9 (3,664reviews)
98%
201 Sunbelt Parkway,  Birmingham,  AL  35211
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Shop AssistantSparkles

In operation 48 years.

Hendrick Collision Center is proudly located at 201 Sunbelt parkway in Birmingham AL. Our goal is to provide the highest quality, with the best customer experience possible for your repair. We proudly service all makes and models and ensure the quality is over quantity. We provide a high level of customer communication during the repair process by including text and email messaging with our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Honda
Hyundai
I-Car
Infiniti
Kia
Nissan
Nissan GTR
Subaru
Tesla
Call
Email

Reviews (3,664)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting regular text, email, and phone updates throughout the repair process as a standout feature. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was largely positive, with many vehicles completed ahead of schedule, though some customers noted delays due to back-ordered parts - and appreciated being kept informed throughout. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned. A few customers noted minor issues such as parts needing adjustment upon return or initial communication gaps, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"Excellent workmanship, perfect paint match, outstanding attention to detail, and some of the kindest staff Ive ever dealt with. They made a stressful situation ..." Read more
"Everything was fixed using manufacturer parts, including the frame. The detail to perfection was noticeable and greatly ..." Read more
"Looks factory. Cant tell any work has even been done. Fantastic craftsmanship."
"... was genuinely amazed by the quality of the work. The repairs were flawless, and the vehicle looks absolutely amazing. The attention to detail and craftsmanship exceeded ..." Read more
"Brought my truck in for repair, left with a different damaged part."
"It got delayed by 2 days from the original day but they kept me updated on progress"
"Everything seems great so far. Appreciate how quick I was able to get my vehicle back."
"My car was treated with excellent care. The repair took less time than expected and was done beautifully!"
"It was ready the next day. They said they had trouble with the alignment machine."
"This was the first time I have experienced the constant communication regarding what was going on with my car while being repaired. It was a breath of fresh air ..." Read more
"... way around the world while the work was being done, I always knew exactly what the current status was on the work that was being done and the anticipated date of completion." Read more
"Most Communicative and clear shop I have ever worked with. The status updates and urgency are unmatched. I was ..." Read more
"... great to work with. The people get a 10 out of 10. The communication system through SMS was confusing. I received duplicate messages. I was never sure if ..." Read more
"Communication was amazing! Yall went above and beyond!"

My Experience

Very attentive. Great communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at hendrick is great. They have great customer service and make it easy to deal with the insurance companies and rental car company.

My Experience

Gary and the front staff were all excellent! Loved the customer service and the communication throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very professional and friendly. An absolute pleasure to work with. Bradley kept me informed and updated on the status of my vehicle. Front staff were attentive and informative.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

complete restoration .. thanks so much to Gary for taking this project and surpassing expectation. s/o to his team and kaitlyn too!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, quality of service was excellent and the staff was very friendly during the whole process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Staff was very friendly.

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gary was excellent. Very satisfied with the quote, intake and update while working the car. Service was a great experience

Likely to Recommend

Repair Quality

Crazy how well it looks now

Customer Service

Gary and Gina were really nice in my interactions with them. Loads of communication and msg about progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gary made us feel confident in choosing them for our repairs. He was very professional and personable with us. He kept us updated about any changes before hand. Thanks Gary

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated being kept informed throughout the entire process. I loved the prompt response time whenever I had any questions about anything . Overall It was a great experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole experience with Hendrick Collision was pleasant. Everyone especially Jake was very helpful and they all communicated with me well.I cannot say anything but great things to say about your company. My car was returned to me clean and polished. Thank you so much.

Likely to Recommend

We as a family have used Hendrick for different repairs in the past. My insurance company USAA recommends you as one their designated collision repairs facilities.

Repair Quality

They were all professional and gave me quality customer service.

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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