Heritage Body Shop Baltimore
In operation 22 years.
Auto body and paint repairs. OEM Certified Collision Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Korean
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
(Body work repair because of a crash). After I received my car back, you couldn’t even tell there was a crash at all. I’d highly recommend Heritage Toyota to my friends and family.
Customer Service - 5.0/5.0 -
Debra was a champ! She made me feel Heritage Toyota had my back from moment one, and that she would take care of every detail so I didn’t have to worry about any type of red tape, or dealing with the back and forth with insurance.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Customer Service - 5.0/5.0 -
Guy in office was fine
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Lack of communication, no communication, poor communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service all around
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Car was returned with 0 miles to empty on gas, when dropped off it had at least 2 bars of gas (50-60 miles), not sure why this would be
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the service I received from the beginning to the end of the repair process. The staff were friendly, professional, and kept me informed throughout the process. Everyone I dealt with was helpful and courteous, and they made the experience as easy and stress-free as possible. I would definitely recommend this shop to others.
Customer Service - 5.0/5.0 -
There were great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They have Great customer service, excellent communication with me the customer also my Insurance agent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Darlene kept me informed and was kind and professional. Great customer service
Returned Clean
Likely to Recommend - 1.5/5.0 -
Maybe if they are in the area, otherwise no.
Repair Quality - 1.0/5.0 -
Paint overspray on truck parts. Staff did not address respectfully.
Customer Service - 0.5/5.0 -
Staff did not address concerns
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I didnt like ANYTHING about them. Customer service was sub par. Enterprise rental company inside the buisness have me a dirty car with stains everywhere and then told me ot was sanitized after I literally watched them drive it around back to clean. They brought the vehicle to me on all of ten mins. The girl answering the phone said they closed at 5pm yet the hours on the door clearly stated 6pm. I will neva eva again, thats for sure.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend the company
Repair Quality - 5.0/5.0 -
I see no imperfections in the body work
Customer Service - 5.0/5.0 -
I was surprised the work was completed so quickly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Buzz, Darlene and Jennifer were great to deal with after my car was vandalized while I was visiting Baltimore.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the repairs. It was a long 4 months waiting for my back window to come in, but that was no fault of the body shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Your work is excellent, superb….this is the second time for body work on my car from your company
Repair Quality - 5.0/5.0 -
My car repair looks perfect!
Customer Service - 2.5/5.0 -
Hmmm, Mile One was outstanding and they sent my car to Baltimore for repairs. Never got a call from Baltimore so can’t say