Heritage Body Shop Baltimore
In operation 22 years.
Auto body and paint repairs. OEM Certified Collision Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Korean
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Repair was well done
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Service was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your representative, Debra, was excellent! She was congenial, responsive, and extremely professional. She is a true asset to your company.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Second work with Heritage Toyota and, once again, my car looks just like new. Debra always makes sure to go above and beyond so your experience is as stress less as possible. This time I knew 100% I was taken care of. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I actually did recommend the body shop to someone that needed work only because you were BMW certified and made them aware of the frustration with the service writer.
Repair Quality - 3.0/5.0 -
The work done to the vehicle seems to be good.The interaction with service writer was frustrating. We were originally told a time frame of 4 days, it took 4 weeks. It seemed like once a vehicle was checked in and taken apart the service writer did not move in a timely manner to get additional parts and labor quoted and approved. Once approved the work only seemed to take about 4-5 days. Once the work was completed we were not made aware. We only found out from calling the shop. We also had to reach out to our insurance company to coordinate payment so that we could get our car that had been done for at least a day. It then took the service writer an additional day to close the paperwork so that we could pick up the vehicle and was not there to go over the job when we picked it up. Again the quality of workmanship of the repair seems to be good, the overall experience was not.
Customer Service - 3.0/5.0 -
Quality of workmanship was good interaction with staff was a six out of 10.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well
Customer Service - 5.0/5.0 -
Great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a good job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’m very satisfied thank you so very much
Repair Quality - 5.0/5.0 -
Under the circumstances, I did notice that the car doesn’t look like the same color it was originally. It appears that the entire car may have been repainted, and the color is darker than my original color. Since the color was changed without my permission, I would have preferred to keep the original color. That being said, I am grateful for the work that was done. The job was done very well despite the circumstances, and I truly appreciate the effort. Overall, I’m thankful for the service I received, and I would definitely consider coming back to Heritage again in the future.
Customer Service - 5.0/5.0 -
I think the whole team @Heritage because they gave it their all and did everything they could to assist me wherever I needed help\. I truly appreciate everyone’s effort, patience, and support throughout the process\. Thanks again for everything\!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Thanks
Customer Service - 5.0/5.0 -
Kept my updated
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Did a great job and were transparent about issues with the insurance provider and potential out of pocket costs. Took longer than expected but this was likely due to issues with the insurance company.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The work done was very good however upon taking the vehicle home the left brake light was not working (I replaced the bulb) so that was unfortunate that is appears not to have been checked. The sensors (blind spot monitors/lane assist/backup sensors) still do not appear to work. The body work done was good however!
Customer Service - 3.5/5.0 -
Everyone was very nice but I had to call in order to get an update on my car instead of them calling me first. Not sure how long the car was done for as I called about 3 weeks later.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The service was efficient. The only issue was that the coolant was not replaced, so the car had to be towed back to the dealership shortly after picking up the car.